Nicole Rodriguez
Richmond,VA
Summary
Proficient Transportation Specialist adept at overseeing daily transportations with demonstrated success in achieving targets and delivering efficient, accurate service. Good planner with excellent conflict resolution and prioritization skills. Seeking a permanent position with room for growth. Solid record of accomplishing challenging delivery goals under tight deadlines to satisfy customers and enhance business operations. Hardworking transportation professional offering 18 years of experience overseeing JIT deliveries. Highly organized and proactive with in-depth understanding of customer relations and project management strategies. Analytical and critical thinker with a remarkable work ethic. Resourceful and customer-focused Transportation Specialist with over 18 years of logistics experience, building client relations, managing data, coordinating logistics and spearheading distribution.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Oak Street Health- Senior Primary Physicians
Richmond, VA
07.2023 - Current
- Create an inclusive environment for anyone who is seeking senior primary care physician services
- Perform various administrative tasks that allow broader teams to execute on creating an unmatched patient experience
- Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks and soliciting patients through outreach initiatives
- Responsible for delivering excellent, high-touch assistance to our patients
- Explain the centers care model to seniors whose primary insurance is Medicare and other age-base programs.
- Coordinated patient appointments and maintained appointment schedule.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Created monthly reports detailing productivity levels of providers within the practice setting.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
Vendor Relations Specialist (contract position)
Department of Social Services
Richmond, VA
10.2022 - 07.2023
- Provide vendor relationship management to childcare subsidy providers
- Electronically manage agreements with vendors for childcare rates
- Assist providers with program questions, approval process, and application
- Respond to concerns via email and provide positive results to ensure a seamless relationship in the program
- Amend contracts with providers, provide guidance with all credentialing for new vendors
- Liaison for the Department of Education for child care providers seeking subsidy applications, tax inquiries and payment information
- Monitor automated attendance portal for payment accuracy
- Report regulatory discrepancies to licensing division for compliance
- Provide general information on POS inquiries and direct deposit for services via phone and email communication
- Engage prospective child care providers by providing information to enroll in the program
- Record all communication in state data base.
Recruiter
Qualified Staffing
Richmond, VA
06.2022 - 10.2022
- Drove full cycle recruiting while working collaboratively with hiring managers to understand their departments to source and screen candidates effectively
- Implemented effective sourcing strategies in collaboration with hiring teams to identify top talent by building impressive candidate pools
- Sourced candidates using various social media tools for a variety of employment openings
- Scheduled and conducted effective virtual and in-person interviews for candidate experience and interest in current openings
- Generated excitement with prospective candidates for long term assignments.
Vaccine Program Deputy Coordinator (contract position)
Virginia Department of Health
Chesterfield, VA
01.2021 - 04.2022
- Promoted from Site Team Lead to program management of the Covid-19 vaccine distribution program
- Engaged with internal and external vaccine points of distribution and community vaccination partner clinics the fifth largest county in the State of Virginia
- Provided leadership to meet the organization’s needs of the health district for three locals within the county
- Performed vaccine inventory management and collaborated with the district’s immunization action plan to meet state requirement and goals for vaccinations
- Educated and onboarded new district vaccination partners with all updates for Covid-19 information
- Served as the primary liaison to pharmacies and medical practices in service area and providing for vaccine needs by responding to inquiries
- Recruited new district partners
- Reviewed daily CDC vaccine agreement report for newly authorized providers
- Facilitate on-boarding within federal retail partnership and aid vaccinators for credentialing with the CDC
- Served as a resource for ACIP and FDA updates and current changes to the Covid-19 vaccination processes.
Covid 19 Site Team Lead (contract position)
Virginia Department of Health
Chesterfield, VA
08.2020 - 01.2021
- Executed leadership endeavors and day-to-day operations of the PCR rapid testing sites
- Supported site manager in scheduling and oversight of staff for an assigned department or shift; ensuring all protocol and procedures were followed; provided a safe and customer-focused experience and supported performance outcomes
- Effectively lead others in a high-stress environment to maintain set goals for district
- Performed well in a fast-paced environment, maintained organization and compliance standards, and motivated others
- Lead staff and coordinated overall workflow for facilities testing
- Ensured schedule was adequate to support testing needs
- Adhered to federal and state compliance
- Ensured patient information was reported in a timely and accurate manner in applicable systems
- Supported audit program to ensure 100% accuracy and support the overall ownership of operation site
- Surpassed testing metrics set forth by state administration for fifth largest county in state of Virginia.
Driver Recruiter
Abilene Motor Express
North Chesterfield, VA
01.2020 - 06.2020
- Execution of daily tasks to include recruiting, interviewing, on-boarding, and creating a positive business environment for long-term retention of company drivers
- Recruited company drivers through various advertisement mediums and lead generation
- Managed the necessary sourcing and advertising of openings
- Developed and maintained a full understanding of the local driver labor market
- Helped improve company driver retention by promoting positive business environment and became a source of guidance for drivers
- Developed networks with external sources to continually improve sourcing opportunities
- Maintained and promoted DOT compliance during recruitment and hiring process
- Ensured compliance with all federal/state laws and regulations, via respect and sensitivity for cultural differences in all phases of recruitment process.
Driver Manager
Abilene Motor Express
North Chesterfield, VA
06.2019 - 01.2020
- Maintained positive working relations with all drivers to support key accounts
- Provided constant communications of service issues to all stakeholders
- Developed and provided analysis of dedicated routes and schedules Performed load planning, dispatch, and driver scheduling
- Resolve delivery issues, claims, overages, and shortages
- Provided weekly KPI/performance data reports to all departments
- Managed driver payroll
- Audited driver expense reports
- Dispatched drivers with assigned loads in accordance with Department of Transportation and FMSA regulations and hours of service rules via tracking software
- Recorded driver productivity information using appropriate computer applications
- Ensured coordination with other departments, clarifying roles and responsibilities for resolving service issues
- Documented service issues and distributed information in report format to appropriate departments.
Medical Coordinator
Conduent
North Chesterfield, VA
11.2018 - 06.2019
- Responsible for providing professional and analytical support to medical services programs for the State of Virginia and the Department of Medical Assistance Service, including implementation, operation, and contract compliance Medicare
- Data collection services included liability settlement of medical claims via third parties and healthcare providers
- Reviewed reimbursement inquiries from healthcare providers for payment of claims by appropriate insurance carrier
- Gathered information related to applications for public assistance programs
- Maintained data bases, provided analytical reporting to stakeholders as needed.
Transportation Planner
Lumber Liquidators
Sandston, VA
11.2017 - 11.2018
vaccinator's
- Responsible for planning outbound and inbound truckloads for the company’s retail stores and distribution centers via a transportation management system
- Optimized daily operations to assure that goals for cost effective, quality, and timely movement of goods and merchandise are met
- Managed a transportation budget of 10-17 million dollars
- Interacted with internal business partners, coordinates with vendors and retail locations and managed external carrier relationships to oversee execution
- Expedited loads to meet customer demand and prevent stock outs
- Audited freight bills for accuracy
- Negotiated rates for cost saving measures
- Worked with brokers, freight forwarders and intermodal agents for seamless pickup and delivery of shipments
- Provided quotes and routes for inland container and secured rates facilitate inland movement of containers via rail, truck, and barge
- Assisted in the selection and recommendation of carriers to develop metrics and KPI’s to audit and monitor performance and implement corrective action relative to carrier service, rates
- Evaluated performance and cost of transportation based on market trends and conditions
- Excellent rapport and negotiation skills to achieve profit margins
- Knowledge of transportation management systems; Kuebix and TMW.
Rail Transportation Coordinator
Quality Transportation Services
Mechanicsville, VA
03.2014 - 11.2017
- Tracking and tracing of all customer rail shipments and proactive intervention done with railroad, provide alternative methods of processing JIT shipments, trans-load options for clients
- Provided constant stream of car location information, bill of lading data, delay details, and current estimated time of arrivals in a dynamic and real-time environment
- Created ad-hoc reports
- Bill/divert customer cars to shop locations and provide instructions to customers who process their own
- Processed Edi billing for new car movement and updated billing from the railroad car clients.
Education
B.A. - Communications, Marketing and Advertising
Virginia State University
Skills
- Electronic Records Management
- Resource Management
- Budget Oversight
- Environmental Compliance
- Regulatory Knowledge
- Asset Management
- Infrastructure Management
- Documentation Management
- Scheduling
- Customer Support
- Conflict Resolution Techniques
- Operating Plans Development
Timeline
Patient Coordinator
Oak Street Health- Senior Primary Physicians
07.2023 - Current
Vendor Relations Specialist (contract position)
Department of Social Services
10.2022 - 07.2023
Recruiter
Qualified Staffing
06.2022 - 10.2022
Vaccine Program Deputy Coordinator (contract position)
Virginia Department of Health
01.2021 - 04.2022
Covid 19 Site Team Lead (contract position)
Virginia Department of Health
08.2020 - 01.2021
Driver Recruiter
Abilene Motor Express
01.2020 - 06.2020
Driver Manager
Abilene Motor Express
06.2019 - 01.2020
Medical Coordinator
Conduent
11.2018 - 06.2019
Transportation Planner
Lumber Liquidators
11.2017 - 11.2018
Rail Transportation Coordinator
Quality Transportation Services
03.2014 - 11.2017
B.A. - Communications, Marketing and Advertising
Virginia State University
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