Nicole Rodriguez
NY
Summary
Organized and dedicated Bilingual Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Spanish Interpreter
Accurate Communications Inc
12.2023 - Current
- Contributed to increased client satisfaction by providing effective language support during important meetings
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients
Site Assistant
Mayors Office Of Immigrant Affairs
07.2023 - 12.2023
- Welcome clients into Asylum Application Help Center
- Liaise with providers and MOIA/City staff regarding operational matters and concerns
- Provide information and guidance to individuals who are unable to access same-day services
- Enhanced communication between team members by maintaining organized records of project documents and updates.
- Trained new team members on site policies and procedures
- Assisted in project completion by providing administrative support to the site manager and team members.
Asylum Seeker Case Assistant
Catholic Charities
09.2022 - 07.2023
- Welcomed and engaged with asylum seekers who recently arrived to New York City
- Assessed needs of each client and recommended appropriate services and resources
- Perform detailed assessment of applicant documents for NYCID applications
- Increased efficiency in case management through diligent attention to detail and thorough recordkeeping
- Communicated pertinent information to clients via phone, email, and mail
Bilingual Administrative Assistant
DocGo
02.2023 - 05.2023
- Greet guests, patients, clients, and staff members as they enter locations
- Assist guests, patients, and clients through intake and discharge processes
- Scan QR code on guest's badge as entering and leaving facility
- Flag any guests to HERRC or DocGo Supervisor's attention, in timely manner
- Direct guests, patients, clients, and staff members to correct resources and escort when necessary
- Organize and store mail for guest
- Assist with scheduling travel and relocation arrangements for guests, patients, and clients
Office Assistant
National Latina Institute For Reproductive Justice
05.2022 - 09.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
HR Assistant
The Villa At Stamford
11.2019 - 03.2020
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Education
Associate of Science - Accounting
Bronx Community College of The City University of New York
Bronx, NY06.2025
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
New York, NY06.2016
Skills
- Microsoft Word
- Microsoft Outlook
- Bookkeeping
- Inventory Tracking
- Fluent Spanish
Timeline
Spanish Interpreter
Accurate Communications Inc
12.2023 - Current
Site Assistant
Mayors Office Of Immigrant Affairs
07.2023 - 12.2023
Bilingual Administrative Assistant
DocGo
02.2023 - 05.2023
Asylum Seeker Case Assistant
Catholic Charities
09.2022 - 07.2023
Office Assistant
National Latina Institute For Reproductive Justice
05.2022 - 09.2022
HR Assistant
The Villa At Stamford
11.2019 - 03.2020
Associate of Science - Accounting
Bronx Community College of The City University of New York
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
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