Nicole Rodriguez
Customer Service Professional
Myrtle Beach,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
The Home Depot
Dacula, GA
04.2020 - Current
- Partnered with internal teams to uncover customer needs and cross-sell opportunities.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Handled cash register operations accurately during peak times.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Processed exchanges, refunds, customer transactions and orders
- Booked appointments
- Interacted with customers through live chat.
Kitchen Design Assistant
L.I. Kitchen Supply
East Islip, NY
10.2016 - 04.2020
- Scheduling of appointments for field measurements, subcontractor installation, and Payment schedules
- coordinated with subcontractors and clients for home remodel projects.
- Ordering of materials from multiple vendors for flooring, cabinetry and custom millwork.
- Used 2020 design software to create floorplans and pick lists for contractors to follow on the job.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Prepared expense reports by gathering receipts and verifying information against company policy guidelines.
- Developed positive relationships with internal customers through effective communication techniques.
- Proofread documents prior to distribution to ensure accuracy of content.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Collaborated with others to discuss new opportunities.
Line Cook/Prep Cook
Upsky Hotel
Hauppauge, NY
09.2014 - 06.2016
- Assist Chef with menu planning, prepare meals for room service and dining room
- Banquet prep for parties and special events, recheck orders to ensure all items are ready for service
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Communicated effectively with other staff members regarding orders and menu changes.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
Back Office Assistant
SB Kitchens
Bay Shore, NY
02.2012 - 01.2014
- Assisted with the daily operations of the back office by organizing, filing and distributing documents.
- Processed customer orders accurately and efficiently to ensure timely delivery of goods and services.
- Created invoices for customers using company software programs.
- Generated reports regarding customer sales, inventory levels, and other related data as requested by management team members.
- Coordinated with accounting personnel to reconcile accounts receivable and payable ledgers monthly.
- Assisted in resolving problems or disputes that arose between customers and vendors during transactions.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
Education
Associate of Arts - Culinary Arts
Star Academy
05.2011
Skills
- Interior Design
- Remodeling (10 years)
- Customer service (10 years)
- Microsoft Outlook (5 years)
- Problem management (10 years)
- Construction (10 years)
- Project Management (10 years)
- Incident Management (3 years)
- Project Coordination
- Menu Planning
- Inbound and Outbound Calling
Timeline
Customer Service Associate
The Home Depot
04.2020 - Current
Kitchen Design Assistant
L.I. Kitchen Supply
10.2016 - 04.2020
Line Cook/Prep Cook
Upsky Hotel
09.2014 - 06.2016
Back Office Assistant
SB Kitchens
02.2012 - 01.2014
Associate of Arts - Culinary Arts
Star Academy
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