Nicole Rodriguez
Union City,NJ
Summary
Dedicated and hardworking individual motivated to provide exceptional service every time. Knowledgeable about all aspects of customer service and front desk operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking a career-oriented position.
Overview
10
10
years of professional experience
Work History
Call Center Group Leader
North Hudson Community Action
Union City, NJ
05.2021 - Current
- Identified training needs for group members; provided instruction when appropriate.
- Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
- Maintained a high level of communication between group members and other departments.
- Developed and implemented group activities to promote team building and collaboration.
- Worked with other group leaders to identify and resolve issues between teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained detailed records of customer interactions and transactions for future reference.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Attended regular training sessions on updates and changes within the industry or organization.
Administrative Assistant
Rodriguez Realty Group
Clifton, NJ
02.2020 - 05.2020
- Scheduled corporate meetings, lunches and special events for the agent.
- Monitored and tracked project performance data with listing spreadsheets to generate reports and keep management informed of important trends.
- Coordinated daily, weekly schedules and monthly calendar obligations.
- Managed document processes by reviewing files, records and critical information.
- Handled all emails and office phone calls.
Administrative Assistant
Sweet Beginnings, LLC
West New York, NJ
08.2017 - 12.2018
- Set up and maintained physical and electronic filing systems.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
- Coordinated daily and weekly schedules and monthly calendar obligations for catering employees and the owner.
- Entered invoice data into company's Quickbooks system and updated details, including customer contacts and delivery dates to keep information current.
- Managed document processes by reviewing files, records and critical information.
- Contacted clients via phone and email to confirm deliveries and follow up with inquiries.
- Processed financial documents including contracts, expense reports and invoices.
- Assisted with administrative tasks, including filing, answering phones and [emails].
Front Desk Concierge
Adamas Building Services
Union City, NJ
08.2014 - 08.2017
- Received and logged in all deliveries of various items including packages, flowers, gifts, etc.
- Managed transportation arrangements to and from airport, train station and local events for visitors.
- Regularly updated front desk’s concierge book to ensure availability of most relevant visitor information.
- Greet all residents and visitors
- Contacted residents through emailed newsletters with information on events and happenings occurring in the condominium.
- Provided onsite training.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Scheduled and observed all move-ins and move-outs
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Built long-term relationships with residents and visitors through effective Customer Service skills.
Education
High School Diploma -
Union City High Schol
Union City06.2012
Skills
- Customer outreach
- Leadership development
- Customer service
- Transporting files
- QuickBooks expert
- Administrative operations
- Customer assistance and interaction
- Fluent in English and Spanish
- Recordkeeping
- Multi-tasking strength
- Goal-Oriented
- Teamwork and Collaboration
- Microsoft Office
- Administrative skills
- Appointment scheduling
Timeline
Call Center Group Leader
North Hudson Community Action
05.2021 - Current
Administrative Assistant
Rodriguez Realty Group
02.2020 - 05.2020
Administrative Assistant
Sweet Beginnings, LLC
08.2017 - 12.2018
Front Desk Concierge
Adamas Building Services
08.2014 - 08.2017
High School Diploma -
Union City High Schol
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