Nicole Rodriguez
Tucson,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Spark
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Associate
Extra Space Storage
05.2024 - 01.2025
- Built relationships with customers to encourage repeat business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Eligibility Specialist
Department of Economic Security
11.2023 - 04.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
Assistan Manager
Harkins Theaters
03.2013 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate Of Business Administration - Business
Pima Community College
Tucson, AZHigh School Diploma -
St Mary’s Catholic High School
Phoenix, AZ05.2010
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
Timeline
Sales Associate
Extra Space Storage
05.2024 - 01.2025
Delivery Driver
Spark
01.2024 - Current
Eligibility Specialist
Department of Economic Security
11.2023 - 04.2024
Assistan Manager
Harkins Theaters
03.2013 - 01.2021
Associate Of Business Administration - Business
Pima Community College
High School Diploma -
St Mary’s Catholic High School
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