Nicole Rodriguez
Pharr,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Personal Banker
Texas Regional Bank
McAllen , Texas
06.2024 - Current
- Assisted clients in opening and managing personal accounts.
- Educated customers on available banking products and services.
- Resolved customer issues by coordinating with relevant departments efficiently.
- Helped customers open and close accounts.
- Provided customer service to clients, including answering questions and resolving issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Responded promptly to customer emails, phone calls and requests for information.
- Entered new account information into computers and filed related forms and other documents.
- Executed wire transfers of funds in compliance with banking best practices.
- Examined checks for endorsements to verify legality of documents.
- Revised and reviewed Currency Transaction Reports within the appropriate review period.
- Assisted BSA by creating the coversheets of the Currency Transaction Reports on Excel.
Bank Teller
Texas Regional Bank
McAllen , Texas
08.2022 - 08.2023
- Processed customer deposits and withdrawals efficiently and accurately.
- Assisted customers with account inquiries and provided product information.
- Balanced cash drawer daily to ensure accuracy of transactions.
- Maintained compliance with bank policies and procedures during transactions.
- Collaborated with team members to improve customer service efficiency.
- Utilized banking software to record transactions and manage accounts.
- Handled customer complaints professionally.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Trained employees on cash drawer operation.
Education
Some College (No Degree) - Business Administration
South Texas College
McAllen Skills
- Customer service
- Problem solving
- Cash handling
- Excel proficiency
- Excel spreadsheets
- Record keeping excellence
- Excellent multi-tasker
- Performance excellence
- Excellent memorization
- Excellent recall skills
- Client service excellence
- Banking software
- Attention to detail
- Banking solutions
- Cheerful
- Rapid data entry skills
- Strong work ethic
- Drawer balancing
- Cash handling expertise
- Reliable
- Goal-oriented focus
- Listening and comprehension
- Stress tolerance
- Friendly
Timeline
Personal Banker
Texas Regional Bank
06.2024 - Current
Bank Teller
Texas Regional Bank
08.2022 - 08.2023
Some College (No Degree) - Business Administration
South Texas College
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