Nicole Rodriguez

• Screens applications and selects qualified candidates. Schedules interviews; oversees preparation of interview questions and other hiring and selection materials. Helps with onboarding.
• Remote
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

• Customer service rep for Over The Counter Benefits for First Line Benefits. Duties include taking inbound calls from members placing orders, web assistance, benefit inquiries, and order status. High call volume calls.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• This is a part time/on call position. Duties include :Source and research talent to make sure if they are a good fit for employer. Sourcing. Vetting through resumes using social media or job sites. Screening candidates. Set and schedule interview with hiring manager. Assist candidates to hiring and onboarding process.
• Provided comprehensive reporting on recruitment activities to senior management, highlighting successes and areas for improvement.
• Increased candidate placements by developing strong relationships with clients and understanding their unique hiring needs.

• Promoted to Lead/ assistant supervisor of a team of over 50 agents. Help agents with problem questions from claimants regarding their unemployment claim. Call monitoring agents to ensure good customer service and policy is given. Coaching agents. Conduct performance and metrics meetings. Motivate agents.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

• Job description includes signing new members, canceling memberships, giving walk through tours, answering phone calls, greeting and checking customers in, and keeping facility clean.

• Company Overview: Went out of business
• Sale membership packages. Customer service. Answer phone. Cash register. Clea fitness center.

• Position consists of calling customers, conducting surveys over telephone, and document feedback.

• Position consists of cold calling stores, setting up promotions, promoting product, and meeting quotas.

• Palm Island Tan, CurbinDFW, Let's Eat! Dining Guide. Duties included payroll, management, scheduling, sales, marketing, and using all entrepreneurial skills.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Second position held was to conduct tours and highlight main points of the stadium.
• August 2008- August 2009
• WBAP AM Talk Radio

• Position requirements were to promote radio station, conduct games to listeners, draw prizes, and give away promotional items to listeners at various locations.
• November 2008-January 2009
• Alternative and Innovative Marketing (AIM)
• Position: Promotions
• Generated on-air promotional scripts to promote client marketing and advertising initiatives.
• Conducted market research to identify target demographics and tailor promotions accordingly.

• Position requirements were to work on assembly line building quality SUV's such as Cadillac Escalade, GMC Yukon, and Chevy Tahoe.
• Attended classes such as lockout awareness training, ergonomic awareness, asbestos awareness, problem solving, quality verification, robotics, quality network suggestion program, walkie truck, fork truck, faces of cooperation II, generic safety, concept training, individual respect and responsibility, error proofing, change methodology, people focus practices, and ISO 14001 awareness communication training.
• Maintained compliance with industry standards by staying informed of current regulations pertaining to general assembly procedures.
• Identified inefficiencies within the workflow process, implementing changes that resulted in improved turnaround times for vehicle repairs without compromising quality standards maintained consistently across all projects undertaken successfully over time leading ultimately towards higher levels achieved within professional career development opportunities provided during employment tenure thus far experienced throughout working life so far encountered overall generally speaking broadly considered altogether collectively taken into account cumulatively considered comprehensively regarded holistically assessed collectively evaluated overall.

Online classes.

• Honor Roll
• 3.97 GPA