Nicole Rodriguez
Lancaster,CA
Summary
Detail-oriented Attractions Operator with expertise in ride operation, safety compliance, and guest relations. Committed to enhancing customer experiences while ensuring safe and efficient operations.
Overview
5
5
years of professional experience
Work History
Attractions Operator
The Walt Disney Company
Anaheim, California
04.2021 - 08.2023
- Operated attractions in a safe and engaging manner for guests.
- Ensured compliance with safety protocols and operational guidelines.
- Assisted guests with boarding and disembarking procedures efficiently.
- Monitored ride performance and addressed any operational issues promptly.
- Provided exceptional customer service to enhance guest experiences.
- Operated ride with attention to proper functioning and safety as guests get on and off ride.
- Responded quickly to all mechanical breakdowns ensuring minimal disruption to operations.
- Reported any incidents or accidents immediately to management staff for appropriate action.
- Supervised loading and unloading areas of rides and monitored riders' behavior inside the ride vehicles.
- Conducted regular maintenance on attractions equipment to keep them in good working order.
- Operated amusement park rides such as roller coasters, carousels, ferris wheels. safely according to manufacturer's instructions.
- Greeted guests upon arrival, providing helpful information and directions as needed.
- Adhered to all safety protocols while operating rides and attractions.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Operated ride control panels and monitored ride performance during operation.
Resort Transportation & Parking
The Walt Disney Company
Anaheim, California
04.2018 - 03.2020
- Daily Safety Coordinator.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Paramount High School
Paramount, CA06-2011
Skills
- Ride operation
- Safety compliance
- Ride monitoring
- Guest relations
- High Profile tour guidance
- Attention to detail
- Time management
- Tour guiding experience
- Customer experience
- Clean driving record
Timeline
Attractions Operator
The Walt Disney Company
04.2021 - 08.2023
Resort Transportation & Parking
The Walt Disney Company
04.2018 - 03.2020
High School Diploma -
Paramount High School