NICOLE ROE
Hamden,Ohio
Summary
Experienced Dietary manager with a demonstrated history of working in the facility services industry. Skilled in Microsoft Word, housekeeping, paperwork, problem solving, time management, budgeting, communication, and customer service. Strong operations professional graduated from Marion County community technical adult education Center.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dietary manager
Maple Hills Skilled Nursing And Rehabilitation
11.2022 - Current
- I am responsible for assisting in all operations within the Dietary Department including, hiring, disciplinary actions, scheduling, cost controls, item specifications, menu development, sanitation standards, record keeping, Dining service, cooking, maintaining inventory and ordering food, making sure that dietary department follows all state and local guidelines.
- Monitored production to check safety, standardized production and appropriate portioning.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Purchased food supplies for department according to budget limitations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Housekeeping
Hamden Nursing
01.2017 - 01.2022
- And Rehabilitation, and Laundry, Perform sanitizing in disinfecting throughout the facility, resident's rooms, hallways, employee offices, restrooms and dining rooms
- Perform daily, weekly, monthly and deep cleaning according to schedule
- Wash, sanitize, Dry, fold and put away all resident's street clothes, Towels, blankets, And bed linens in proper places
- Adhere to all infectious control guidelines and proper disposal and sanitation
- Removal and disposal of trash knowing proper chemical uses and dusting, damp mopping and polishing furniture.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Sorted, laundered and put away various laundry items.
Customer service representative
Taco Bell
09.2016 - 12.2016
- Provided excellent customer service while taking customers orders and receiving customer payments at front counter and drive-through
- Maintained clean, safe, friendly environment for customers inside and outside of store
- Practiced food safety while prepping food or working to feel customer orders, kept workstation stocked and handles customer complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Traveling inventory
WIS International
06.2016 - 08.2016
- Travel to multiple locations in stores to log inventory
- Worked with a team to count and scan inventory
- Discharge poking experience and skills and time management, communication, math and individuality and working with the team
- Call center customer service/Alpine access
09.2015 - 01.2016
- Use computer skills and training to help customers solve their order problems over the phone for an online call center
- We handle calls and seven minutes or less, using the Internet and computer programs to log customer reports and search information for the customer such as company telephone numbers item location/prices track packages pricing concerns information our term policies also reaching out two stores for the customer
- We provided excellent customer service and often hard to diffuse customers before being able to fully help.
Customer service representative
Pizza Hut
01.2001 - 01.2012
- How customers over the phone and in person to place orders and POS system
- Use cash to register to check customers out
- Prepare customer orders on the make line
- Operated fryer, maintain clean work areas, bathrooms and customer sitting areas
- Solved water problems
- Use computer system to send drivers on deliveries and cash them in
- Prep food.
Education
Veterinary Technician
Penn Foster Career School
Scranton, PA2014
General Education Degree - adult education
Community, Technical Adult Education
Ocala, FL2013
Skills
- Computer application
- Intro to Biology
- Animal anatomy and physiology 1-2
- English composition
- Office management
- Skills with people
- Mathematical application
- Skills
- Customer service
- Organizational and Writing
- Time management
- Problem-solving and communication
- Planning and scheduling
- Kitchen management
- Hiring and Training
- 2
- Meal Development
- Maintaining Clean Work Areas
- Managing Deliveries
- Food Safety and Quality
- Customer Experience
- Service Delivery Management
- Staff Monitoring
- Equipment Maintenance
- Disciplinary Action
- Managing Reservations and Large Parties
- Recordkeeping
- Labor and Overhead Cost Estimation
- Food Allergies
- Complex Problem-Solving
- Nutrition Counseling
- Optimal Inventory Levels
- Storage Organization
- Schedule Crew Members
- Supply Ordering and Management
- Employee Recruitment
- Calendar and Scheduling Software
- Monitoring Food Preparation
- Nutritional Needs Assessments
- Employee Performance Evaluations
- Menu Pricing and Writing
- POS Terminal Operation
- Cooking Procedures
- Menu Planning Abilities
- Food Inventories
- Counting Money
- Teamwork and Collaboration
- Health Code Requirements
- Calm and Pleasant Demeanor
- Anticipating Problems
Certification
- ServeSafe Level 2 management Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dietary manager
Maple Hills Skilled Nursing And Rehabilitation
11.2022 - Current
Housekeeping
Hamden Nursing
01.2017 - 01.2022
Customer service representative
Taco Bell
09.2016 - 12.2016
Traveling inventory
WIS International
06.2016 - 08.2016
09.2015 - 01.2016
Customer service representative
Pizza Hut
01.2001 - 01.2012
Veterinary Technician
Penn Foster Career School
General Education Degree - adult education
Community, Technical Adult Education
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