Nicole Roelofs
Houston,TX
Summary
Enthusiastic Fulfillment Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills.
Overview
11
11
years of professional experience
Work History
Fullfillment Associate
Amazon
Fresno, TX
08.2021 - Current
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Maintained clean and organized workspaces to uphold safety standards
- Separated damaged items from functional ones before placing on shelves
- Verified orders by comparing names and quantity of items packaged with shipping documents
Delivery Driver
Jimmy Johns
Baytown, TX
11.2019 - 04.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Hostess
Dennys Restaurant
Houston, TX
08.2018 - 09.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Dispatcher
Yellow Cab
Grand Rapids, MI
07.2013 - 07.2018
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in Grand Rapids Michigan and surrounding areas.
- Worked closely with customers to effectively resolve issues and complaints.
- Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Maintained updated and detailed records of calls in physical and electronic database.
Bookkeeper
Yellow Cab
Grand Rapids, MI
07.2014 - 06.2017
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reviewed and processed client electronic payments and check deposits.
- Matched purchase orders with invoices and recorded necessary information.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Maintained and processed invoices, deposits and money logs.
Education
GED -
Adult Education - Grand Rapids Michigan
Grand Rapids, MI2013
Skills
- Product Packaging
- Data Entry
- Customer Relationships
- Payment Processing
- Data Entry and Database Skills
- Stocking
- Quantity checking
- Bill Payment and Recordkeeping
- Decision Making
Timeline
Fullfillment Associate
Amazon
08.2021 - Current
Delivery Driver
Jimmy Johns
11.2019 - 04.2021
Hostess
Dennys Restaurant
08.2018 - 09.2019
Bookkeeper
Yellow Cab
07.2014 - 06.2017
Dispatcher
Yellow Cab
07.2013 - 07.2018
GED -
Adult Education - Grand Rapids Michigan