NICOLE ROGERS

• Provided leadership to 12 direct reports spanning across construction sites, office and remote locations
• Responsible for recruiting and onboarding all new hires
• Conducted employee exit and employer termination interviews
• Led weekly check-in meetings with SoCal counterparts, discussing each region's updates, review department budget, familiarize with upcoming projects staffing needs and allocate as need be
• Examined current and foreseeable challenges
• Developed valuable professional rapport with operations managers, marketing officers, and clients, to set standards for product development, service delivery, and customer relations
• Identified new methods for cutting operating costs while increasing services such as the use of Promapps, a companywide tool that guides all employees through a specific process

• Utilized all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives
• Worked directly with key players assigned to all projects from beginning stages to the final stage of project closeout
• Conducted weekly job site visits; met with the project team, check in on project status, found out how the team was operating as a whole, addressing any issues that arise
• Anticipated and resolved conflicts, being able to turn team diversity into an advantage. Conducting crucial conversations when need be
• Responded to performance issues with meaningful and timely feedback in support of improvement and alignment for individuals and the project teams
• Provided visibility & opportunity with individuals' career path

• Provided project management support to a team of 10 within the cryptography department spanning across North America, Europe and India.
• Implemented and maintained a global project tracking spreadsheet, facilitated weekly check in meetings
• Oversaw and managed product inventory
• Point of contact for new customer orders, directly handling all shipping and export control aspects for both domestic and international shipments
• Experienced with government procurement & purchasing rules
• Worked directly with finance, accounting and legal counsel to maintain records, generate reports for cost and estimating purposes
• Coordinated all aspects of customer training from sales lead to delivery and set up of product
• Operated company's public workshops which were held both in house and nationwide which entailed targeting & locking in dates, securing hotel meeting room, processing payment, travel and lodging arrangements for staff
• Provided part time administrative and executive C suite support
• Expert in office management needs: calendar booking, meeting invites, answering phones/fax lines, working directly with building management, coordinating office functions, and food ordering
• Experienced in placing online orders from Costco, Safeway, Office Depot, Amazon, DoorDash, Instacart, etc

• Spearheaded all contract negotiations to ensure alignment with corporate agenda and operational policies including small, medium and large size project contracts, with clients such as GAP, Apple, Google, LinkedIn
• Managed multi-divisional projects across 3 satellite offices, supporting a team of 13 and 28 foremen in the Telcom, Audio Visual and Network divisions
• Provided backup support to Electrical, Traffic and Security teams
• Oversaw all aspects of permits, final inspections, preliminary notices, subcontracts and contracts, qualification activities, new vendor initiation, insurance, and closeout packages
• Trained, coached, and mentored 15 employees on topics including project management and operations
• Implemented expert monitoring techniques following the initiation of IT tickets, resolving tickets within 24 hours or escalating issues as needed
• Collaborated with a team of 40+ to execute testing initiatives, deploying Fluke Network testers while managing all test data compilation and analysis.

• Oversaw internal operational aspects of accounting, billing, expense control, account reconciliation, invoicing, and related banking efforts, ensuring alignment between corporate budgets and expenditure
• Recruited, hired, and trained 12 employees on daily operations and expert leadership skills
• Analyzed client statements and data, preparing reports with 99%+ data accuracy
• Built and managed strategic and long-term partnerships with key clients including the largest client worth $200K
• Point person for database conversion/migration from old software system to SQL
• Liaison to IT/technical team from bid process to go live date.
• FLOOR MANAGER, promoted 2011
• Executed personnel management and coordinated task delegation, improving workflow by 15%.
• Created and documented technical support guides, FAQs, and related community resources to enhance training of 8 employees.
• LEAD CUSTOMER SERVICE REPRESENTATIVE (CSR), promoted 2009
• Delivered excellent customer service to 10K+ global clients spanning 6 countries, maintaining executive knowledge of 1000+ medications to enhance client service.
• Assisted with the new hire interview process, onboarding and training.