Nicole Rogers
Arlington ,TX
Summary
Experienced administrative professional with a meticulous and highly organized approach to supporting department leaders and management. Demonstrated expertise in document preparation, calendar management, travel coordination, and invoice processing. Proven ability to effectively serve as a liaison between departments, ensuring the achievement of organizational goals. Skilled in managing both internal and external communications. Adept at coordinating meetings, planning events, and consistently delivering high-quality work to support senior leadership within established timelines.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Program Coordinator/Administrative Assistant
State National Companies
01.2023 - Current
- Provide administrative support to the Vice President of Program Analysis and Reporting and Specialty Programs
- Monitor and track the various receivables associated with the programs, follow up with the analysts as necessary to ensure we are up to date
- Schedule and attend meetings, summarize, and document discussion points and outcomes, and track completion status of required action items
- Assist Analysts and Management with agendas/presentation materials as requested
- Manage travel arrangements for the department (flights, hotels, conference registrations, etc.); assist with expense reports, and order supplies.
- Organized office events such as department lunches, holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed and recommended policies and procedures for evaluating programs.
- Increased participant engagement by tailoring program content to meet diverse community needs.
Compliance Coordinator
State National Companies
- Developed new strategies, procedures, and tactics for improvements
- Created a platform for clientele to request information via online
- Launched a new company-wide portal for more effective reporting and deliverables
- Supported Compliance Manager and team by organizing data in Excel, creating reports, maintaining schedules, organizing deliverables, and other admin support
- Organized teams project deliverables and kept everyone on top of relative projects
- Processed loss runs requests, complaints internally, and check requests for mediations
- Communicated as needed with DOIs, Bureaus, and Clients
- Maintained a basic knowledge of products and markets being served by SNC
- Reconciled, allocated and paid invoices for fees from various DOIs and third-party vendors
Freelancer
N/A
05.2022 - 01.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Recommended alternative products or options when specific items were out of stock or unavailable.
Operations Team Member
Cottonwood Financial
05.2021 - 05.2022
- Developed and suggested new strategies, procedures, and tactics for improvements
- Served as supervisor for the operations team for both remote and in-store processes
- Collaborated with internal departments to enhance operations by supporting and improving daily business activities and processes
- Provided help desk support to both retail store personnel and customers
- Coordinated funding requirements with clients and drafted documents while analyzing, tracking, and reporting data
- Implemented company policies, responded to store and customer issues/complaints, and trained all new hires
Freelancer
N/A
04.2020 - 05.2021
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
Training Specialist
Hertz Rent A Car
04.2016 - 04.2020
- Developed and executed onboarding for new hires (hourly and salaried) throughout the US, including position-specific training
- Rehired into this higher-level position after layoff
- Delivered training to 100+ new hires, both in-person and virtually
- Two-day onboarding training and 10-day role training for customer-facing positions
- Learned the duties for all positions
- Over 80% retention rate for new hires in a high-turnover business
- Developed additional training materials, including customized handouts and role-playing exercises
- Initiated weekly sales coaching training, evaluating the performance of both new hires and tenured staff
- Supported General Managers with supplemental sales and customer service training
Implementation Partner
Hertz Rent A Car
- Partnered with General Managers (GMs) to increase branch operational efficiency and productivity
- First person promoted into this newly created role in the company
- Collaborated with corporate marketing and GMs on program development to increase customer and employee engagement
- Implemented multiple contests and games to incentivize sales increases
- Developed reports to track compliance with customer data collection and revenue generation initiatives
- Presented monthly to senior operations management on staff performance
Assistant Branch Manager
Hertz Rent A Car
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Daily reporting, sales calls to increase branch revenue, customer dispute resolution, and Manager on Duty for area branches
- Trained and developed new team members in alignment with branch service standards and objectives.
- Emphasized on selling and revenue maximization on core products
- Promoted continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Achieved 90% personal customer service rating; the branch exceeded corporate goal by 10-15%
Education
Bachelor of Arts - Accounting/ International Business
Savannah State University
Savannah05-2015
Skills
- CRM
- Microsoft Office
- Effective Organization
- Project Management
- Process Improvement
- Data and Expense Reporting
- Training Delivery
- Administrative support
- Calendar management
Certification
Hospitality ad Tourism Management
Timeline
Program Coordinator/Administrative Assistant
State National Companies
01.2023 - Current
Freelancer
N/A
05.2022 - 01.2023
Operations Team Member
Cottonwood Financial
05.2021 - 05.2022
Freelancer
N/A
04.2020 - 05.2021
Training Specialist
Hertz Rent A Car
04.2016 - 04.2020
Compliance Coordinator
State National Companies
Implementation Partner
Hertz Rent A Car
Assistant Branch Manager
Hertz Rent A Car
Bachelor of Arts - Accounting/ International Business
Savannah State University
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