Nicole Rojas
Naples,Florida
Summary
Dependable individual seeking opportunity to expand skills and contribute to organizations' success. Considered hard working, ethical, and detail-oriented.
Overview
10
10
years of professional experience
Work History
Substance Abuse Case Manager
David Lawrence Center
04.2023 - Current
- Assisting clients in accessing and utilizing services, assist in vocational readiness training and/or placement, assist in securing housing & arranging social assistance (Food Stamps, etc.)
- Provide transportation to appointments, promote family participation in treatment, and identify treatment goals and plan appropriately
- Completing a variety of record-keeping duties, making appropriate entries in client records, complete administrative forms, and overall function as part of a multi-disciplinary treatment team.
Intern
St. Matthew's House
08.2022 - 05.2023
- Developed and maintained professional relationships with internal employees and residents
- Protected client privacy, adhering to confidentiality requirements of the organization
- Developed and maintained community relationships to support client referrals.
Behavioral Health Technician
David Lawrence Center
08.2020 - 04.2023
- Supported patients emotionally with positive communication and interactions
- Delivered support and care to patients with proper safety and security measures for staff and individuals under care
- Supervised handling of patient's belongings, including documenting and collecting items at admission, managing storage, and returning each at discharge.
Lead Teller
Chase Bank
02.2016 - 09.2019
- Make sure to resolve customer's complaints and escalate them to the correct person to resolve the issues faster
- Balance currency, coins, and checks in cash drawers at the end of shifts
- Providing a great customer experience by engaging in conversation with customers and educating them on various products and different services provided to them.
Teller
Regions Bank
08.2014 - 01.2016
- Cash checks and pay out money after verifying that signatures are correct, that the written and numerical amounts agree, and that accounts have sufficient funds
- Resolves problems or discrepancies concerning customers' accounts
- Recommended beneficial products and services to customers, consistently exceeding daily goals.
Education
Master of Arts - Social Work
The University of West Florida
Pensacola, FL08.2024
Bachelor in Social Work -
Florida Gulf Coast University
Fort Myers, Florida05.2023
Associates in Arts in General Studies -
Florida Southwestern State College
Fort Myers, Florida08.2021
High School Diploma -
Lorenzo Walker Technical High School
Naples, Florida05.2014
Skills
- Fast Learner
- Client Advocacy
- Adaptability
- Effective Communication
Timeline
Substance Abuse Case Manager
David Lawrence Center
04.2023 - Current
Intern
St. Matthew's House
08.2022 - 05.2023
Behavioral Health Technician
David Lawrence Center
08.2020 - 04.2023
Lead Teller
Chase Bank
02.2016 - 09.2019
Teller
Regions Bank
08.2014 - 01.2016
Master of Arts - Social Work
The University of West Florida
Bachelor in Social Work -
Florida Gulf Coast University
Associates in Arts in General Studies -
Florida Southwestern State College
High School Diploma -
Lorenzo Walker Technical High School
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