Nicole Roman
Livermore,CA
Summary
Well-qualified Daily Operations Manager/Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
20
20
years of professional experience
Work History
Office/Property Management Specialist
HFP Properties
06.2016 - 05.2023
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Streamlined rent collection process for timely payments and reduced late fees.
- Optimized property occupancy rates by conducting thorough market research and adjusting advertising strategies accordingly.
- Reduced operating expenses with efficient budget management and cost-effective vendor negotiations.
- Ensured compliance with local regulations and laws, minimizing risk of legal disputes or fines.
- Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
- Coordinated routine inspections to maintain safety standards, address potential hazards, and identify areas for improvement.
- Enhanced property value by overseeing renovations, upgrades, and aesthetic improvements to units and common areas.
- Facilitated tenant move-ins and move-outs smoothly by coordinating schedules, inspections, and required documentation.
- Collaborated with leasing agents to attract high-quality tenants and secure long-term leases at competitive rates.
- Implemented preventative maintenance programs to reduce future repair costs and extend the life of building systems.
Recruiter/Trainer Specialist/Management Specialist
KCNC, Inc (Kirby Vacuums)
11.2003 - 01.2016
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Actively participated in industry conferences and networking events, keeping up-to-date on current trends and expanding professional network.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Developed recruiting strategies to identify qualified candidates and build network.
- Operated and maintained applicant tracking and candidate management systems.
- Completed human resource operational requirements by scheduling and assigning employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
South Lake Tahoe High School
South Lake Tahoe, CA05.1998
Skills
- Tenant Relations
- Organizational Abilities
- Marketing and Advertising
- Rent Collection
- Property Inspections
- Vendor Management
- Budgeting and Financial Reporting
- Real Estate Law Familiarity
- Project Management
- Eviction Procedures
- Adaptability
- Building Maintenance Knowledge
- Analytical Thinking
- Record Keeping
- Lease Administration
- Attention to Detail
- Problem Solving
- Conflict Resolution
- Property Management Expertise
- Fair Housing Regulations
- Maintenance Scheduling
- Staff Management
- Knowledge of California Real Estate Laws
- Leasing and Sales
- Property Tours and Inspections
- Maintenance Knowledge
- Valid Californa Driver's License
- Multi-Family Property Management
- Payment Collection
- Tenant and Eviction Laws
Additional Information
I am a bilingual woman who speaks both English and Spanish fluently. I have successfully ran both offices and multiple departments working directly for business owners in charge of all day to day operations for past 20+ years. as well as working a 50+ hr/wk I also flipped a total 18 properties in past 6 years. I am excited for my relocation to the tri-valley area and to start with a new company. Thank you for your consideration.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office/Property Management Specialist
HFP Properties
06.2016 - 05.2023
Recruiter/Trainer Specialist/Management Specialist
KCNC, Inc (Kirby Vacuums)
11.2003 - 01.2016
High School Diploma -
South Lake Tahoe High School
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