Nicole Romero
Hollywood,FL
Summary
Strategic Manager with experience leading and overseeing business activities. Strong history of developing and maintaining processes to strive to hit financial goals. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives.
Overview
8
8
years of professional experience
Work History
Groups & CP Vacations Manager
Cruise Planners
Coral Springs, FL
07.2016 - Current
- Responsible for ensuring the success and profitability of the Home Office Groups and CP Vacations programs.
- Manage securing speculative group space on all major, some minor and luxury brand cruise lines.
- Ensure profitability by utilizing all technical and communication channels to fill home office groups to maximize Tour Conductor earning opportunities.
- Motivate team members to achieve financial goals for each area by strategizing with sales and marketing to optimize both consumer and agent engagement and awareness of the programs.
- Review and make recommendations for greater efficiency and higher revenue opportunities for both programs by working closely with the technology team.
- Analyze data to show the current growth, optimize opportunities, and highlight destinations.
- Develop ongoing training sessions and materials for our franchisees including Star University, CP Live, webinars and during business development group training sessions.
- Develop and maintain processes for each department to work as efficiently as possible.
- Manage staff performance and coaching.
Customer Service Supervisor
Special Needs Group
Dania Beach, FL
01.2015 - 07.2016
- Hire and train customer service representatives.
- Communicate with staff about new company products and services.
- Coordinate and oversee training programs for customer service representatives.
- Provide feedback on call accuracy and knowledge of products.
- Resolve customer complaints and order issues.
- Handle escalated situations that cannot be resolved by customer service representatives.
- Daily communication with port agents, cruise lines, and travel agents.
Cage Manager
Dania Casino & Jai-Alai
Dania Beach, FL
12.2013 - 01.2015
- Access funds and distribute to appropriate areas on property while ensuring protection and integrity of all assets.
- Ensure the accurate accounting of transactions and provided reporting and analysis.
- Cross trained all staff on self-redemption machines and other equipment throughout the department.
- Safeguard the confidential information of all employee, department and company records.
- Maintain all staffing schedules along with approval and processing of vacation and requests for time off.
- Processed all payroll and tracked and maintained all staff overages/shortages.
- Ensured adequate inventories of all operational supplies.
- Promote a positive work environment by praising professional and ethical behavior, while striving to maintain a safe atmosphere.
Education
No Degree - Finance
Broward College
Fort Lauderdale, FLSkills
- Proficient in Microsoft Office
- Analytical Thinking
- Communication and Leadership
- Training Initiatives
- Time Management
- Administration and Reporting
Timeline
Groups & CP Vacations Manager
Cruise Planners
07.2016 - Current
Customer Service Supervisor
Special Needs Group
01.2015 - 07.2016
Cage Manager
Dania Casino & Jai-Alai
12.2013 - 01.2015
No Degree - Finance
Broward College
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