Nicole Roshon
Batavia
Summary
Experienced general manager with a successful history of leading high-performing body shop teams to achieve operational excellence, profitability, and superior customer satisfaction. Skilled in strategic process optimization, quality control implementation, and technical training development. Known for forging impactful business partnerships, driving sales growth, and elevating market presence through intelligent leadership and innovative solutions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Collision & Customs, LLC
01.2004 - Current
- Oversee comprehensive operations of a high-volume auto body shop, consistently earning regional recognition for excellence, including the People’s Choice Award from a local publication for three consecutive years.
- Leverage meticulous data analysis to design and implement innovative solutions, achieving sustained sales growth, profitability, and exceptional customer satisfaction while maintaining strict cost controls.
- Cultivate strategic relationships with insurance adjusters, fleet managers, dealerships, and customers, generating a robust pipeline of business leads to exceed sales targets.
- Lead a team of over 10 professionals, fostering a culture of accountability and motivation, resulting in zero safety incidents or compliance violations.
- Direct production planning and service scheduling, ensuring adherence to timelines, productivity benchmarks, and quality standards, with a weekly closure of 25-30 repair orders.
- Manage $1M in annual revenue with precision, utilizing tools such as QuickBooks, ADP, CDK, and MS Excel, while maintaining accurate financial records in accordance with GAAP.
- Conduct 5-10 daily vehicle repair estimates, performing detailed inspections and collaborating with clients to ensure seamless, high-quality repair experiences.
- Drive talent acquisition, onboarding, and performance management, achieving a low 5% turnover rate through optimized workflows and a focus on team morale.
- Negotiate with suppliers to secure cost-effective, high-quality auto body parts and equipment, enhancing operational efficiency and warranty terms.
Project Director
PocketScript
01.1999 - 01.2002
- Secured $30M in venture capital from a major pharmaceutical firm, demonstrating exceptional leadership and business acumen for a tech startup.
- Spearheaded company expansion from a small office to a 40,000-square-foot facility by developing a flagship product and establishing comprehensive installation, training, and support frameworks.
- Directed end-to-end project execution, managing $2M in equipment procurement and leading a team of 34 IT and administrative professionals to successful product rollouts.
Senior Technical Trainer
Tech Resource Group
01.1996 - 01.1999
- Designed and delivered advanced technical training programs, enhancing workforce skills and organizational performance in automotive and technical environments.
- Collaborated with senior leadership and product teams to align training initiatives with operational needs, creating tailored materials, workshops, and evaluations.
- Analyzed training effectiveness through data-driven assessments, ensuring continuous improvement and relevance of content.
Education
Motor Vehicle Physical Damage Appraisers License - undefined
Adjustor Pro
Estimating for Profits
Automotive Management Institute
Sharonville, OHTechnical Writing and Training
Tech Resource Group
Raleigh, NCGeneral Drafting and Engineering
Great Oaks Institute of Technology and Career Development
Milford, OHElectronic Office Processing
Great Oaks Institute of Technology and Career Development
Milford, OHSkills
- Operational Leadership & Team Management
- Strategic Business Development & Sales
- Financial Oversight & Profit Optimization
- Auto Body Estimating & Quality Control
- Process Analysis & Improvement
- Technical Training & Curriculum Design
- Supplier Negotiation & Partnership Building
- Advanced Proficiency: Microsoft Office Suite, Adobe Suite, QuickBooks, ADP, CDK
Certification
- OSHA 30
- Section 609 AC Certification
- Valid Ohio Driver’s License
- U.S. Passport
Timeline
General Manager
Collision & Customs, LLC
01.2004 - Current
Project Director
PocketScript
01.1999 - 01.2002
Senior Technical Trainer
Tech Resource Group
01.1996 - 01.1999
Motor Vehicle Physical Damage Appraisers License - undefined
Adjustor Pro
Estimating for Profits
Automotive Management Institute
Technical Writing and Training
Tech Resource Group
General Drafting and Engineering
Great Oaks Institute of Technology and Career Development
Electronic Office Processing
Great Oaks Institute of Technology and Career Development
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