Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Nicole Ross

Philadelphia

Summary

Dynamic, results-oriented professional with a passion for business management and logistics operations, dedicated to fostering organizational stability. Committed to leveraging extensive experience to optimize goals while building collaborative relationships with colleagues. Focused on promoting safety, adaptability, and a positive team culture to enhance operational efficiency. Eager to contribute innovative solutions that align with company vision and values.

Overview

21
21
years of professional experience

Work History

Delivery Driver

Grubhub
02.2025 - Current
  • Pick up and drop off orders to correct locations and be on time.
  • Ensure that all contents on receipt match contents to be delivered and inform restaurant of any discrepancies.
  • Alert Grubhub and customer of any changes such as unavailability of an item, running late to or from a pickup for any reason, missing/ canceled or refunded orders.
  • Keep customers informed of any replacements that must be made or instead refunded while grocery shopping.
  • Always read description of delivery to see if it is a contact-free or hand to customer delivery for customers that may be disabled or have problems with theft.
  • Report to Grubhub customers that request hand-to-customer delivery but are unresponsive, for further instruction.
  • Always be cautious in unknown or violent prone communities for safety reasons.
  • Always be pleasant, patient and courteous with customers

Part-Time Supervisor

UPS
09.2019 - 08.2025
  • Provided ongoing training to new, seasoned and seasonal employees to address safety and staffing issues.
  • Maintained a safe and disclosed work area for employees to thrive and communicate.
  • Pre-tripped area including but not limited to all stationery and portable machines, devices and other equipment to ensure the sort runs smoothly.
  • Post-tripped area to ensure materials, devices and equipment’s were returned in good condition and ensured that no packages were left behind, stuck or hidden.
  • Reported and kept record of all injuries, concerns and at-risk behaviors performed by employees to aid in a more positive conflict resolution.
  • Reported all mechanical and building related issues that may result in stalled production. This includes ripped conveyor belts, jammed diverters, condition of loading devices (rollers, load stands) etc.
  • Made reports of theft, misuse of work property and behaviors that may result in warnings, suspensions or terminations.
  • Did quality observations to provide positive/ constructive feedback and reassurance to employees individually to promote safe work behaviors and integrity.
  • Kept in compliance with the use of programs to submit and record daily tasks, time management evaluation, to improve production.
  • Kept all compliance training UpToDate such as conveyor securing, hazmat training, TSA compliance regulations etc., for both me and employees assigned.

Package handler

Amazon Sortation Center
12.2024 - 01.2025
  • Water spider- unloaded trailers and stage package container to replace the ones that are emptied at the induct station.
  • Loaded all cardboard, pallets and package containers into trailers, maintaining a clean area after break, lunch or shift.
  • Inducted and sorted packages to conveyors which took them to designated areas.
  • Scanned packages and packed them into tote bags by destination for picking.
  • Did problem solving for damage, leaking, over goods or packages that were mislabeled through induction or sorted to the wrong area.
  • Ensure that there is no damage to contents or missing contents in package by reading packing list or by bringing up order in system.
  • Repackaging problem solve packages by ensuring they are packed snugged with specified materials to ensure damage does not occur in transit.
  • Repaired damaged contents in packages to supervisor to be replaced by fulfillment center
  • Kept updated with hazmat, induction, conveyor securing compliance
  • Reset all areas for next shift including but not limited to replacing bags in isles, reloading induct gun with paper, unload trailers and stage package carts etc.

Customer Service

Home Depot
02.2023 - 11.2023
  • Greeted customers and answered any questions they had about the store’s products and services. This includes product availability, location, price, delivery or loading, installment etc.
  • Also developed and maintained strong relationships with customers by providing personalized assistance and courteous interactions.
  • Helped customers sign up for reward programs and highlight current store promotions/ sales.
  • Ensured accuracy of money provided at the beginning of shift and balanced daily transactions in drawer and on computer before ending or turning over to next shift.
  • Inspected and verified incoming shipments for damages or discrepancies, accuracy, expiration and report issues to supervisor to resolve issue
  • Learned roles of other departments to provide assistance needed due to staffing issues or supplies needed and performed tasks assigned by management.
  • Restocked shelves and replenished items in warehouse to maintain stock availability.
  • Respond quickly to customers’ enquiry about purchases, returns etc. in accordance with store policy.
  • Maintained cleanliness of work area/ department such as chemical or other product Spills following company’s hazmat procedure policy.
  • Operated pallet jack and other machines to aid in transportation of pallets to replenish stock of help customers load heavy purchases.
  • Ensured compliance with all safety regulations within the store environment
  • Maintained high level of professionalism to defuse tense situations or complaints by Customers and/ or colleges.

HOME HEALTH AIDE

365 Health Services
07.2018 - 06.2020
  • Maintained a clean and well-organized environment for client’s happiness, health and safety.
  • Assisted clients with bathing, dressing, cooking, feeding, shopping and incontinence care.
  • Improved clients outlook on daily living by providing mental, physical and emotional support. This includes daily range of motion, conversations, games.
  • Improved patient outlook and daily living through being consistent, compassionate, fostering independence and providing coverage when needed.
  • Tracked and reported clients’ progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling to and from doctor’s appointments, gym, family visits, hair salon for professional grooming.
  • Assisted clients with organizing and administering medications on schedules to alleviate symptoms and improve/ maintain their well-being and quality of life.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Transported clients to doctor’s appointments and errands.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Helped transition client between bed, wheelchair and automobile to provide sale mobility support.
  • Scheduled on-call personnel to ensure adequate staff coverage.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Contributed to patient’s independence by teaching skills needed for daily living.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Followed care plan and directions to administer medications.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.

CUSTOMS BROKER CLERK

Homar Customs brokers and freight forwarding
03.2008 - 06.2015
  • Tracked shipments and communicated with carriers to confirm arrival time and release.
  • Coordinated logistics for pickup and delivery of freight and containers to customers.
  • Filed and documented incoming shipments in with careful attention to detail and accuracy.
  • Identified shipments requiring special handling based on value, size, documentation and country of origin.
  • Processed and completed invoicing processes for timely and accurate billing of imports.
  • Calculated exchange rates to monitor proper conversion of items.
  • Assisted customers with customs questions and processes.
  • Determined and tracked taxes and processed payments on behalf of client using cash, check and credit card.
  • Negotiated shipping rates with transportation vendors.
  • Prepared and processed import and export documentation according to customs regulations, laws and procedures.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Requested and compiled necessary customs invoices, certificates of origin and cargo control documents.
  • Cleared goods through customs and verified delivery to client destinations.
  • Facilitated communication between companies, customers and overseas partners to maintain efficient operations.
  • Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.

CUSTOMS BROKER CLERK

GL/MB customs broker
06.2004 - 10.2007
  • Tracked shipments and communicated with carers to confirm arrival time and release.
  • Coordinated logistics for pickup and delivery of freight and containers to customers.
  • Field and documented incoming shipments with careful attention to detail and accuracy.
  • Processed and completed invoicing processes for timely and accurate billing of imports.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents.
  • Cleared goods through customs and verified delivery to client destinations.

Education

Bachelor's of science - Psychology and Counseling

Mico University College
01.2015

School leaving diploma - undefined

Cumberland High School
01.2004

Skills

  • Experience in leadership
  • Content management
  • Training and development
  • Data management
  • First Aid/CPR
  • Customer service
  • Coaching and counselling
  • Team building
  • Computer skills

Timeline

Delivery Driver

Grubhub
02.2025 - Current

Package handler

Amazon Sortation Center
12.2024 - 01.2025

Customer Service

Home Depot
02.2023 - 11.2023

Part-Time Supervisor

UPS
09.2019 - 08.2025

HOME HEALTH AIDE

365 Health Services
07.2018 - 06.2020

CUSTOMS BROKER CLERK

Homar Customs brokers and freight forwarding
03.2008 - 06.2015

CUSTOMS BROKER CLERK

GL/MB customs broker
06.2004 - 10.2007

Bachelor's of science - Psychology and Counseling

Mico University College

School leaving diploma - undefined

Cumberland High School

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Nicole Ross