Reynolds & Reynolds
Nicole Rowan
Salisbury,NC
Summary
Experienced manager with a passion for team building, leadership, and motivating others. Skilled in fostering excellent customer relations and building strong relationships. Utilizes independent decision-making skills and sound judgment to drive positive outcomes for the company. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and elevate performance levels.
Overview
21
21
years of professional experience
Work History
Parts and Service Director
Hendrick Volkswagen of Concord
07.2014 - Current
- Oversaw and assessed a team of 24 employees, fostering a productive work environment
- Set monthly goals and inspired service advisors to reach their targets to increase sale per repair order from $200 to $400 sales per repair order
- Managed the training schedule to guarantee prompt completion of end-of-year certifications
- Increased effective labor rate from $110.00 to $145.00
- Coordinated a bi-annual cruise-in event for Volkswagen enthusiasts, enhancing community engagement
- Established a strategic pathway for wholesale business growth
- Led and mentored a team of technicians, offering necessary guidance, training, and support
- Ensured the prompt and efficient completion of vehicle repairs and maintenance, upholding high-quality standards
- Created and implemented service procedures and policies aimed at enhancing operational efficiency and customer satisfaction above regional and national objectives
- Monitored inventory levels, ordered necessary parts and supplies, and managed the organization of the parts department
- Handled customer inquiries and complaints, swiftly addressing issues to guarantee satisfaction
- Analyzed departmental performance metrics, finding opportunities for improvement, and implementing corrective actions
- Oversaw the scheduling and distribution of tasks to technicians, improving productivity and resource usage
- Maintained a safe and clean work environment, adhering to health and safety regulations
- Partnered with sales and marketing teams to devise and execute strategies aimed at boosting customer retention and attracting new clientele
- Service department make net pay for the first time which made the whole store net a million.
Parts Manager
Audi Cape Fear
11.2013 - 07.2014
- Set up the current parts department to better serve the changing trends in both the shop and walk-in customers
- Worked on building a wholesale clientele for the new store
- Responsible for stocking, maintaining & supervising inventory of Parts inventory (monthly cycle count), as well as keeping the inventory cost within the limit
Parts Manager
Kernersville Chrysler Dodge Jeep Ram
10.2011 - 11.2012
- Negotiated prices and terms of service contracts
- Manage inventory of over $700k with a two-month turnaround
- Managed and evaluated a team of 12 employees
- Forecasted monthly sales; ordered, tracked, and checked inventory
- Established monthly goals and motivated parts advisor to achieve those goals
- Ensure all warranty, defective parts material money are accounted for
- Ensure training is on schedule for end-of-year certification
- Analyzed daily, weekly, and monthly reports including managing tread mark, profit, and inventory reports
- Controlled a three-section department, which included retail, wholesale, and internet sales
- Managed 6 different websites for parts sales.
Parts Manager
Gerry Wood Auto Group
01.2004 - 10.2011
- Multi-store location with an inventory of 400,000 and disposition of $40,000 of obsolete parts
- Established and controlled electronic special orders, managed, and evaluated parts employees
- Forecasted monthly sales; ordered, tracked, and monitored inventory
- Analyzed daily, weekly, and monthly reports, including manager, tread mark, profit, and inventory reports
- Conducted annual physical inventories and set up a perpetual inventory schedule
- Started E-bay and Amazon seller stores.
Education
BBA -
University of Phoenix
Tempe, AZ01-2007
Skills
- Employee Evaluation
- Parts Procurement
- Scheduling and Planning
- Sales Support
- Customer Service
- Business Development
- Employee Development
- Process Improvement
- Cost Control
- Staff Management
- Schedule Management
- Business Administration
- Budget Management
- Problem Resolution
- Active Listening
- Employee Training
- Onboarding and Orientation
- Written Communication
- Performance Tracking and Evaluation
- Team Leadership
- Business Analysis
- Reliability
- MS Office
- Financial Management
- Decision-Making
- Teamwork and Collaboration
Software
ADP
Timeline
Parts and Service Director
Hendrick Volkswagen of Concord
07.2014 - Current
Parts Manager
Audi Cape Fear
11.2013 - 07.2014
Parts Manager
Kernersville Chrysler Dodge Jeep Ram
10.2011 - 11.2012
Parts Manager
Gerry Wood Auto Group
01.2004 - 10.2011
BBA -
University of Phoenix
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