Nicole Rowlett

Assisting in performing badging and administrative duties in support of site operations while working in a high OPTEMPO environment. Additional duties may include assisting in conducting security education briefings, security audits, and investigate site security infractions. Maintains compliance on all badge requirements including creating IDs for new employees and pin resets for their badges. Responsible for all of badging for Lord Baltimore and surrounding sites.

Transport guests from assigned places such as airports, hotels or parking lot to predefined destinations. Provide passengers with information on where they will need to disembark and how they can get further transportation from there. Assist passengers in loading and unloading their luggage and help disabled or elderly passengers in climbing up the shuttle bus steps. Drive shuttle bus on predefined route, by charting out the best possible route on the GPS. Kept records of trips, including names of passengers and destination or pick-up point. Notify dispatcher or service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance. Maintain a professional appearance.

• Monitored toll lane activity and generated operational reports.
• Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
• Used POS system to enter orders, process payments and issue receipts.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
• Operated toll collection equipment and processed toll payments accurately.

• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Complied with established internal procedures by examining reports, processes and documentation.
• Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
• Performed strategic planning, execution and finalization of audits.
• Developed auditing program to address risks and evaluate regulatory requirements.
• Gathered and analyzed financial data to determine improvement efforts.
• Analyzed data and findings and prepared reports for lead auditor detailing [Type] production.
• Coordinated, managed and implemented projects for auditor and examiner evaluations.

• Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Trained team members in successful strategies to meet operational and sales targets.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Maintained transaction security by verifying payment cards against identification.
• Prepared weekly employee work schedules for team members.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Promoted importance of security and customer tracking to minimize store losses.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• opening and closing the club
• managing the Service Desk as well as the Front-End
• managing all operations that involved the Front-End
• managing 30 employees
• handling day to day cash transaction
• store accounting
• balancing end of day Cash/Credit transactions for the entire store
• mini-inventory
• receiving duties
• fork lift operator

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• opening the store
• managing the front-end of the store
• responsible for all paperwork throughout the store (including receiving)
• made schedules for the front-end cashiers
• handling day to day cash transaction
• store accounting
• balancing end of day Cash/Credit transaction for the entire store