Nicole Roybal
Castle Rock,CO
Overview
12
12
years of professional experience
Work History
Customer Support Representative
OpenTable
Castle Rock, CO
09.2021 - Current
- Make a strong impact on customers through proactive interactions and effective communication.
- Helped train new customer service representatives on product knowledge and best practices.
- Maintain a high standard of customer support across all channels.
- Use software troubleshooting and knowledge to assist customers with the product.
- Collaborate with other teams to achieve a successful solution for the customer's needs.
- Ask probing questions to understand their needs, provide solutions, and resolve their issues promptly.
- Resolve customer questions quickly and effectively.
Leadership
King Soopers
Castle Rock, CO
07.2016 - 08.2021
- Organized and stocked shelves to maintain product availability.
- Designed appealing end caps for sales and special promotions.
- Managed deadlines for seasonal items for timely inventory turnover.
- Developed team schedules to optimize workforce allocation.
- Read over the sales reports.
- Product inventory checks done consistently.
- Maintained healthy communication and collaboration with several other departments.
- Managed my departments weekly price changes and ad changes.
- Provided help to all customers in need.
Certified Pharmacy Technician
King Soopers Pharmacy
Castle Rock, CO
03.2013 - 07.2016
- Entered patient profile information into computer systems with high accuracy and completeness.
- Assisted pharmacists in preparing prescriptions, including tablet counting and bottle labeling.
- Maintained records of controlled substances dispensed in compliance with state regulations.
- Performed administrative duties including filing, data entry, and answering phone calls.
- Checked expiration dates on drug products to ensure safety before dispensing.
- Ensured accurate billing information for prescription orders prior to processing.
- Adhered to federal, state, and local pharmacy laws and regulations.
- Maintained strict confidentiality of patient information to comply with HIPAA regulations.
Education
High School Diploma -
Mapleton Expeditionary School of The Arts
Thornton, CO05-2008
Skills
- Customer support
- Product knowledge
- Data entry
- Issue resolution
- Team collaboration
- Inventory management
- Time management
- Conflict resolution
- Customer service excellence
- Problem-solving abilities
- Active listening
- Highly professional
- User training
Timeline
Customer Support Representative
OpenTable
09.2021 - Current
Leadership
King Soopers
07.2016 - 08.2021
Certified Pharmacy Technician
King Soopers Pharmacy
03.2013 - 07.2016
High School Diploma -
Mapleton Expeditionary School of The Arts