Overview
Work History
Education
Skills
Timeline
Generic

Nicole Roybal

Castle Rock,CO

Overview

12
12
years of professional experience

Work History

Customer Support Representative

OpenTable
Castle Rock, CO
09.2021 - Current
  • Make a strong impact on customers through proactive interactions and effective communication.
  • Helped train new customer service representatives on product knowledge and best practices.
  • Maintain a high standard of customer support across all channels.
  • Use software troubleshooting and knowledge to assist customers with the product.
  • Collaborate with other teams to achieve a successful solution for the customer's needs.
  • Ask probing questions to understand their needs, provide solutions, and resolve their issues promptly.
  • Resolve customer questions quickly and effectively.

Leadership

King Soopers
Castle Rock, CO
07.2016 - 08.2021
  • Organized and stocked shelves to maintain product availability.
  • Designed appealing end caps for sales and special promotions.
  • Managed deadlines for seasonal items for timely inventory turnover.
  • Developed team schedules to optimize workforce allocation.
  • Read over the sales reports.
  • Product inventory checks done consistently.
  • Maintained healthy communication and collaboration with several other departments.
  • Managed my departments weekly price changes and ad changes.
  • Provided help to all customers in need.

Certified Pharmacy Technician

King Soopers Pharmacy
Castle Rock, CO
03.2013 - 07.2016
  • Entered patient profile information into computer systems with high accuracy and completeness.
  • Assisted pharmacists in preparing prescriptions, including tablet counting and bottle labeling.
  • Maintained records of controlled substances dispensed in compliance with state regulations.
  • Performed administrative duties including filing, data entry, and answering phone calls.
  • Checked expiration dates on drug products to ensure safety before dispensing.
  • Ensured accurate billing information for prescription orders prior to processing.
  • Adhered to federal, state, and local pharmacy laws and regulations.
  • Maintained strict confidentiality of patient information to comply with HIPAA regulations.

Education

High School Diploma -

Mapleton Expeditionary School of The Arts
Thornton, CO
05-2008

Skills

  • Customer support
  • Product knowledge
  • Data entry
  • Issue resolution
  • Team collaboration
  • Inventory management
  • Time management
  • Conflict resolution
  • Customer service excellence
  • Problem-solving abilities
  • Active listening
  • Highly professional
  • User training

Timeline

Customer Support Representative

OpenTable
09.2021 - Current

Leadership

King Soopers
07.2016 - 08.2021

Certified Pharmacy Technician

King Soopers Pharmacy
03.2013 - 07.2016

High School Diploma -

Mapleton Expeditionary School of The Arts

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Nicole Roybal