NICOLE RUBIO

Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing documentation and maintaining files and records. Genuine passion for delivering exceptional customer experience. Areas of strength include communication skills, organizational skills and the ability to foster strong working relationships. Thrive in a fast-paced environment where I can apply my technical and interpersonal skills. Excellent safety record and proven ability to “think outside the box” in identifying problems and implementing innovative solutions. Honest and trustworthy.

Pacific Gas and Electric Company, 01/01/1995, 12/31/2019, DISTRIBUTION OUTAGE COORDINATOR, ELECTRIC MAINTENANCE, 01/01/2002, 12/31/2019, Primary point of contact assisting customers with understanding the impact of a planned distribution electrical outages. Acted as liaison between company and customers. Involved in scheduling planned outage dates and handled customer conflict resolution. Exercised independent judgement to ensure compliance with Tariffs and Utility Standards. Administered Service Guarantee process as mandated by the CPUC. Worked with internal stakeholders such as Control Center Operations, M&C & Field Coordinators, Mapping, Media Relations, Governmental Affairs, Service Planning, Claims and Sales. Reviewed, analyzed and reports planned outage performance metrics. Developed training, maintains quality recordkeeping and participates in cross collaborative teams such as Division Leadership Team., OPERATING CLERK, 01/01/1995, 12/31/2002, Performed a complete range of administrative duties including Payroll for 150 employees, Safety Secretary, Rotational Support Services Supervisor.