Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICOLE C. RUINE

Montvale,NJ

Summary

Detail-oriented and resourceful administrative specialist with over 5 years of experience supporting executives and high-performing teams. Proven ability to manage complex schedules, streamline workflows, and handle high-volume tasks in fast-paced, dynamic environments. Recognized for maintaining precision and organization while delivering comprehensive administrative support across a wide range of functions.


Overview

16
16
years of professional experience
1
1
Certification

Work History

Nursing Administrative Assistant

Friedwald Center For Rehabilitation and Nursing
09.2020 - Current
  • Improved patient care by efficiently managing medical records and ensuring accurate documentation.
  • Enhanced communication between nursing staff and physicians by promptly relaying critical information and scheduling appointments.
  • Streamlined administrative processes for increased efficiency for patient admissions, discharges, and transfers.
  • Maintained a well-organized office, contributing to a positive work environment.
  • Demonstrated strong attention to detail in maintaining accurate patient records, ensuring compliance with HIPAA regulations.
  • Ensured continuity of care by diligently updating electronic health records with pertinent information from each shift.
  • Managed facility records of licenses and certifications.
  • Boosted team productivity by managing communication channels and ensuring timely responses.

MDS Office Coordinator

Friedwald Center for Rehabilitation and Nursing
05.2019 - 09.2020
  • Assisting the MDS Coordinators and MDS nurses with day-to-day functions.
  • Maintained daily report documents, memos and invoices.
  • Conducted data entry, triaged phone calls, and oversaw Medicare billing.
  • Wrote Medicare Waiver letters, denial letters, therapy letters and others.
  • Communicated with patients and families regarding insurance updates.
  • Submitted ICD-10 codes and reviewed patient charts.
  • Scheduled family meetings, appointments and conducted follow-ups.
  • Updated spreadsheets and databases in the shared drive facility wide.
  • Assisted coworkers and staff members with special tasks as needed.

Administrative and Resident Support Assistant

Campbell Hall Rehabilitation Center
03.2016 - 05.2019
  • Provided exceptional support to residents and their families by addressing concerns, processing requests, and maintaining a high standard of care and communication.
  • Assisted nursing supervisors, CNAs, LPNs, and department directors with daily administrative and operational tasks.
  • Managed and updated assignment sheets for multiple floors; generated and printed reports for leadership meetings.
  • Handled front desk operations including greeting visitors, confirming appointments, and maintaining a clean, welcoming reception area.
  • Answered and directed phone calls efficiently, ensuring communication reached the appropriate departments.
  • Communicated with vendors, doctor’s offices, and transportation services; maintained up-to-date client records.

Client Services & Hair Care Specialist

Great Clips Salon
03.2014 - 03.2016
  • Delivered personalized hair care services including trimming, cutting, styling, and shaping hair and hairpieces to meet client preferences.
  • Provided exceptional customer service by addressing client needs, building strong rapport, and ensuring satisfaction with each visit.
  • Educated clients on proper hair maintenance techniques and recommended salon-quality products tailored to individual hair types.
  • Performed shampooing, conditioning, and rinsing services using exclusive salon products while promoting product benefits to increase retail sales.
  • Answered incoming phone calls and scheduled appointments using salon computer systems.
  • Maintained a clean, sanitized, and organized workspace in accordance with health and safety regulations.
  • Remained up to date on the latest hair trends and techniques to deliver fashionable, on-trend styles and elevate the client experience.

Pharmacy Technician

CVS Pharmacy
06.2012 - 05.2013
  • Supported licensed pharmacists by accurately calculating dosages, filling prescriptions, and preparing prescription labels.
  • Provided medication information to customers and answered inquiries from patients and healthcare providers.
  • Communicated with insurance companies and medical providers to resolve billing issues and verify prescription coverage.
  • Handled third-party billing and resolved customer service concerns to ensure seamless prescription fulfillment.
  • Managed inventory by stocking, labeling, and tracking medications, maintaining accurate pharmacy records.
  • Answered high-volume phone calls, addressed patient concerns, and scheduled prescription refills.
  • Ensured compliance with pharmacy regulations and maintained a strong commitment to accuracy, efficiency, and service excellence.

Pharmacy Technician

CVS Pharmacy
09.2009 - 04.2011
  • Supported licensed pharmacists by accurately calculating dosages, filling prescriptions, and preparing prescription labels.
  • Provided medication information to customers and answered inquiries from patients and healthcare providers.
  • Communicated with insurance companies and medical providers to resolve billing issues and verify prescription coverage.
  • Handled third-party billing and resolved customer service concerns to ensure seamless prescription fulfillment.
  • Managed inventory by stocking, labeling, and tracking medications, maintaining accurate pharmacy records.
  • Answered high-volume phone calls, addressed patient concerns, and scheduled prescription refills.
  • Ensured compliance with pharmacy regulations and maintained a strong commitment to accuracy, efficiency, and service excellence.

Education

Health Wellness -

University of Arizona
Chandler, Arizona
01.2022

Certified Medical Assistant -

St. Augustine School for Medical Assistants
St. Augustine, Florida
01.2013

Cosmetology Certification -

Capri Institute
Newburgh, NY
01.2009

High School Diploma -

Middletown High School
Middletown, NY
05-2008

Skills

  • Time Management
  • Create and implement workflows
  • File Systems Management
  • Vendor Relations Skills
  • Reception Functions
  • Project Management
  • Collaboration and Teamwork
  • Strategic Thinking
  • Analytic Tools
  • Phone and Email Etiquette
  • Customer Service
  • Problem Resolution
  • Calendar Schedule and Management
  • Electronic Health Record
  • Microsoft Office Suite
  • Multiline Phone System
  • HIPAA compliance
  • Strong organization
  • Office management
  • Patient scheduling

Certification

Certified Medical Assistant

Timeline

Nursing Administrative Assistant

Friedwald Center For Rehabilitation and Nursing
09.2020 - Current

MDS Office Coordinator

Friedwald Center for Rehabilitation and Nursing
05.2019 - 09.2020

Administrative and Resident Support Assistant

Campbell Hall Rehabilitation Center
03.2016 - 05.2019

Client Services & Hair Care Specialist

Great Clips Salon
03.2014 - 03.2016

Pharmacy Technician

CVS Pharmacy
06.2012 - 05.2013

Pharmacy Technician

CVS Pharmacy
09.2009 - 04.2011

Certified Medical Assistant -

St. Augustine School for Medical Assistants

Cosmetology Certification -

Capri Institute

Health Wellness -

University of Arizona

High School Diploma -

Middletown High School

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