Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Russnak

Lowell,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing a bond with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

4
4
years of professional experience

Work History

Communications Syst. Operator / Security

Franciscan Hospital
Crown Point, IN
08.2023 - Current
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Handled sensitive and confidential information complying with HIPAA regulations.
  • Worked well in a team setting, providing support and guidance.
  • Enhanced emergency response times by effectively prioritizing and dispatching appropriate resources.
  • Investigated suspicious activity within the hospital and communicated with security.

Receptionist

Class Cuts Salon
Lowell, IN
05.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Front End Operations Manager

The Great Escape
Merrillville , IN
05.2020 - Current
  • Managed a team of cashiers, ensuring smooth workflow and optimal performance.
  • Developed a reputation among clients as a knowledgeable resource who is always willing to help find solutions.
  • Enhanced customer satisfaction with timely and effective issue resolution.
  • Educated customers about billing, payment processing and support policy and procedures.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Cashier

Jewel Osco
Crown Point, IN
04.2020 - 08.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Bachelor of Arts - Psychology

Indiana University Bloomington
Bloomington, IN
05.2023

Bachelor of Arts - Criminal Justice

Indiana University Bloomington
Bloomington, IN
05.2023

Skills

  • Data Research and Analysis
  • Call Answering and Routing
  • Customer Complaint Resolution
  • Security Awareness
  • Positive Attitude and Energetic
  • Organization and Efficiency

Timeline

Communications Syst. Operator / Security

Franciscan Hospital
08.2023 - Current

Receptionist

Class Cuts Salon
05.2022 - Current

Front End Operations Manager

The Great Escape
05.2020 - Current

Cashier

Jewel Osco
04.2020 - 08.2021

Bachelor of Arts - Psychology

Indiana University Bloomington

Bachelor of Arts - Criminal Justice

Indiana University Bloomington

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Nicole Russnak