Nicole Ruttkofsky
Adrian
Summary
I have 15+ years of experience across healthcare, hospitality, and operations, with strong skills in patient care, customer service, administrative coordination, training, and high‑volume workflow management. My background shows consistent reliability, compassion, and leadership in fast‑paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Housekeeping and Base
Disney DVC Polynesian
Adrian, MI
04.2021 - 06.2026
- Clean and maintain guest rooms with detailed accuracy.
- Use multiple operational systems (HOTSOS, Maximo, MAD, REX, LILO, Medallia, SAP, Teams).
- Handle escalated guest issues and complex service needs.
- Lead special projects and support inclusive team culture.
- Manage high-volume radio and phone communication.
- Maintain daily reports using Microsoft Office.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Bartender, Catering Supervisor and Manager
Americrown
Adrian, MI
05.2012 - 01.2024
- Recruit, train, and supervise bartenders and servers.
- Serve VIP guests and large groups; consistently exceed expectations.
- Manage POS transactions, cash handling, and credit card processing.
- Plan and coordinate events from logistics through execution.
- Managed inventory levels, ensuring proper stock of liquor and supplies.
- Supervised bar staff, fostering teamwork and high service quality standards.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Office manager
3-Dimensional Physical Therapy
Adrian, MI
09.2019 - 04.2021
- Manage provider schedules and workflow priorities.
- Work with insurance companies, workers’ comp, and patients on coverage.
- Direct communication flow and triage requests.
- Mentor and train staff in technical and soft skills.
- Developed and implemented office policies to enhance operational efficiency and staff productivity.
- Oversaw inventory management, ensuring availability of essential supplies for therapy services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Assistant Manager
Dollar General
Adrian, MI
05.2017 - 09.2019
- Controlled damages, markdowns, scanning, paperwork, and facility controls to maintain accurate inventory levels.
- Executed strict cashier accountability, key control, and adherence to company security practices to ensure financial integrity of store.
- Audited and tracked attendance violations in HR systems, communicating updates daily to leadership.
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and operational standards.
- Coordinated scheduling and task assignments to maximize team efficiency during peak hours.
Patient Registration and Administrative Coordinator
ProMedica Health System
Adrian, MI
12.2008 - 09.2019
- Registered and verified patient demographics and insurance information.
- Coordinated daily administrative operations to enhance efficiency and support departmental goals.
- Managed scheduling of meetings and appointments, ensuring optimal utilization of executive time.
- Developed and maintained filing systems to streamline document retrieval processes.
- Assisted in budget preparation and expense tracking, contributing to fiscal accountability.
- Gained diverse experience across multiple healthcare environments such as cardiovascular office, outpatient psychiatry, general medicine, emergency room, and surgery recovery.
- Answered and triaged patient calls, ensuring accurate message recording and facilitating timely response to patient inquiries.
- Delivered excellent patient service by accurately documenting information to meet regulatory requirements and practice standards, efficiently utilizing medical charts, forms, and electronic communication.
Rehab Aide and Office Coordinator
Athletico Physical Therapy
Adrian, MI
02.2016 - 01.2018
- Verified patient insurance information and managed requirements to ensure compliance and facilitate smooth patient transactions.
- Delivered compassionate service to patients and staff through in-person and telephone interactions, fostering a welcoming environment.
- Collaborated with the Regional Manager and Regional Service Manager to support business growth.
- Onboarded new employees/verified; I-9 performed all duties and special projects assigned per specified deadlines.
- Assisted patients with therapeutic exercises to enhance mobility and recovery.
- Prepared treatment areas and equipment for therapy sessions, ensuring cleanliness and organization.
Office Coordinator, Patient care tech, and Medical Assistant.
Allegiance Health
Adrian, MI
01.2006 - 02.2016
- Coordinated scheduling of procedures and managed communication for admissions, discharges, transfers, and deaths, ensuring accurate data collection and timely information entry into the system.
- Collected and documented patient data, including vital signs and measurements, and promptly communicated abnormal results to the assigned RN to ensure timely patient care.
- Coordinated office activities to enhance operational efficiency and streamline communication among departments.
- Managed scheduling and appointment setting, ensuring optimal use of resources and time management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Education
Teaching - Teaching
Vo-Tec
Adrian, MIMedical Assistant - undefined
Ross Medical
SylvaniaNational Certification Phlebotomy - undefined
Premier Medical Academy
JacksonB.S. - H.R. Management
Southern New Hampshire
Skills
- Customer service
- Attention to detail
- Time management
- Multitasking
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Problem-solving
- Organizational skills
- Excellent communication
- Critical thinking
- Friendly, positive attitude
Certification
- Food Handlers card and Tips certified (handling and distributing of alcohol)
- CPR, BLS, and, First aid trained
- Non crisis interventions certified (proven safe and harm-free method of behavior modification)
Timeline
Housekeeping and Base
Disney DVC Polynesian
04.2021 - 06.2026
Office manager
3-Dimensional Physical Therapy
09.2019 - 04.2021
Assistant Manager
Dollar General
05.2017 - 09.2019
Rehab Aide and Office Coordinator
Athletico Physical Therapy
02.2016 - 01.2018
Bartender, Catering Supervisor and Manager
Americrown
05.2012 - 01.2024
Patient Registration and Administrative Coordinator
ProMedica Health System
12.2008 - 09.2019
Office Coordinator, Patient care tech, and Medical Assistant.
Allegiance Health
01.2006 - 02.2016
Medical Assistant - undefined
Ross Medical
National Certification Phlebotomy - undefined
Premier Medical Academy
B.S. - H.R. Management
Southern New Hampshire
Teaching - Teaching
Vo-Tec