Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Receptionist

Nicole Ryan

BALLSTON SPA,New York

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bringing 19 years of experience in the medical field.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Coding Support Specialist

Saratoga Hospital
Saratoga Springs, NY
09.2022 - Current
  • Monitored daily progress of assigned projects to ensure timely completion.
  • Coordinated with other departments to resolve coding discrepancies or issues.
  • Provided guidance, support, and feedback to medical coders as needed.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Maintained positive working relationship with fellow staff and management.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Medical Records Technician

Saratoga Hospital
Saratoga Springs, NY
05.2012 - Current
  • Reviewed and verified accuracy of patient records.
  • Scanned, indexed, and electronically stored documents into the electronic health record system.
  • Maintained confidentiality of all medical information in accordance with HIPAA regulations.
  • Performed quality checks on medical chart entries for completeness and accuracy of data entered.
  • Retrieved archived records upon request from authorized personnel or departments.
  • Verified completion of clinical documentation prior to closing out patient charts.
  • Collaborated with other departments as necessary to ensure smooth workflow within the organization's operations.
  • Provided respectful assistance to patients, staff members and insurance company representatives.
  • Pulled patient records and transferred information to appropriate parties.
  • Set up patient charts and documented information in various company software.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Scanned and validated medical records for upload.
  • Supported administration staff with records requests to support patient care.
  • Purged outdated files.
  • Maintained positive working relationship with fellow staff and management.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Medical Records Supervisor

Saratoga Schenectady Gastroenterology
Burnt Hills, NY
03.2004 - 04.2009
  • Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
  • Provided guidance on best practices in medical record documentation.
  • Resolved discrepancies between paper-based charts and EHR systems.
  • Tracked patient care activities such as referrals, laboratory results, medication orders.
  • Provided training sessions for staff on proper documentation techniques.
  • Maintained record of authorized information taken from charts.
  • Returned incomplete records and charts to appropriate personnel for correction.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Pulled patient records and transferred information to appropriate parties.
  • Set up patient charts and documented information in various company software.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Located and retrieved files, assisting public with general information.
  • Verified record copies before handing each over to check for and remove unnecessary details.

Shift Manager

McDonald's Restaurant
Halfmoon, NY
05.1998 - 09.2002
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Education

CPC - Medical Coding

AAPC
OnLine
08.2023

Certificate - Administrative Medical Specialist

Hudson Valley Community College
Troy, NY
09.2003

Skills

  • Certified Professional Coder
  • Proficiency in Meditech and 3M
  • Records Management
  • Attention to Detail
  • Doctor Communication
  • Hospital Inpatient and Outpatient Records
  • ICD-10 Coding
  • Customer Service
  • Records Scanning
  • EMR Systems

Certification

  • CPC from AAPC 8/24/23

References

References available upon request.

Timeline

Medical Coding Support Specialist

Saratoga Hospital
09.2022 - Current

Medical Records Technician

Saratoga Hospital
05.2012 - Current

Medical Records Supervisor

Saratoga Schenectady Gastroenterology
03.2004 - 04.2009

Shift Manager

McDonald's Restaurant
05.1998 - 09.2002

CPC - Medical Coding

AAPC

Certificate - Administrative Medical Specialist

Hudson Valley Community College

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