Hi, I’m
Nicole Plata
Santa Cruz,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
years of professional experience
Work History
Valley Direct Marketing
OFFICE MANAGER & PERSONAL ASSISTANT
11.2017 - 07.2023
Job overview
- Maintained a workable atmosphere for employees, as well as trained new employees about the proper systems to use with the correct document
- Answered phones, filed, copied and scanned documents as needed
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established team priorities, maintained schedules and monitored performance.
KindPeoples Collective
RECEPTIONIST
04.2016 - 05.2017
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Welcomed clients and vendors with friendly greeting, answered general questions, gathered nature of visit and directed to specific areas.
Whole Foods
FRONT END CASHIER
10.2015 - 07.2016
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Checked ID for age-restricted items to prevent sales of alcohol products to ineligible customers.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
Kiva Retreat House
ASSISTANT MANAGER/RECEPTIONIST
10.2015 - 02.2016
Job overview
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
The Knights Inn
ASSISTANT MANAGER/FRONT DESK AGENT
08.2014 - 10.2015
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Audited & maintained daily sales intake.
Thomas Edginton
SEASONAL OFFICE ASSISTANT
02.2009 - 04.2013
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Cabrilleo CollegeFresno, CA
from General Studies
Liberty High SchoolMadera, CA
High School Diploma
06.2005
Skills
- Accounts Payable and Accounts Receivable
- Performance Improvement
- Advanced MS Office Suite Knowledge
- Front Office Management
- Data Entry and 10-Key
- Multi-Line Phone Proficiency
- Self Starter
- Schedule Management
Timeline
OFFICE MANAGER & PERSONAL ASSISTANT
Valley Direct Marketing
11.2017 - 07.2023
RECEPTIONIST
KindPeoples Collective
04.2016 - 05.2017
FRONT END CASHIER
Whole Foods
10.2015 - 07.2016
ASSISTANT MANAGER/RECEPTIONIST
Kiva Retreat House
10.2015 - 02.2016
ASSISTANT MANAGER/FRONT DESK AGENT
The Knights Inn
08.2014 - 10.2015
SEASONAL OFFICE ASSISTANT
Thomas Edginton
02.2009 - 04.2013
Cabrilleo College
from General Studies
Liberty High School
High School Diploma
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