NICOLE SABBIA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Civil Service Employee
UNIVERSITY OF ILLINOIS CHICAGO
Chicago
01.2020 - Current
- Coordinate daily operational activities supporting a specialty clinical service within a large academic medical center while ensuring efficient workflow, regulatory compliance, and high-quality service delivery.
- Analyze operational processes and identify workflow improvement opportunities that enhance productivity, operational efficiency, and patient access.
- Coordinate complex scheduling, resource allocation, clinic capacity, referrals, prior authorizations, and multidisciplinary operational workflows.
- Review and validate clinical, demographic, insurance, referral, authorization, and operational documentation to maintain data integrity and regulatory compliance.
- Develop, maintain, and monitor operational reports, tracking systems, scheduling templates, and performance metrics to support departmental operations and leadership decision-making.
- Collaborated with physicians, nursing personnel, laboratories, ancillary departments, and administrative leadership to resolve operational issues and enhance departmental performance.
- Support quality improvement initiatives through workflow evaluation, operational analysis, process redesign, and implementation of best practices.
- Train and mentor staff on departmental workflows, operational procedures, scheduling protocols, documentation standards, and compliance requirements.
- Standardize operational workflows, documentation practices, and scheduling processes to improve consistency and organizational effectiveness.
- Generate operational reports and maintain departmental databases to support productivity monitoring, operational planning, and continuous process improvement.
- Serve as a departmental resource for operational problem-solving, cross-functional communication, and implementation of organizational initiatives.
- Ensure compliance with institutional policies, HIPAA regulations, departmental procedures, and documentation standards.
- Developed creative solutions to improve team performance and achieve departmental goals.
- Managed task prioritization to ensure timely achievement of service goals.
- Implemented new policies to improve patient care and streamline administrative processes.
- Collaborated with healthcare professionals to enhance service delivery and patient satisfaction.
- Assessed customer requirements quickly to provide appropriate solutions.
- Scheduled and facilitated discussions among department leaders to evaluate policy and procedure adjustments.
Program & Research Supervisor
THE CHICAGO LIGHTHOUSE
Chicago
01.2014 - 01.2021
- Supervised research projects focusing on vision rehabilitation and community services.
- Collaborated with interdisciplinary teams to enhance program effectiveness and outreach.
- Prepared operational reports, analyzed program performance, identified discrepancies, and recommended process improvements to enhance program effectiveness.
- Coordinated communication among healthcare providers, community partners, insurance representatives, and program leadership to streamline collaboration and improve outcomes.
- Supervised data collection, data quality, analysis, evaluation, and dissemination for research projects.
- Directed daily administrative and operational functions supporting multiple healthcare and community-based programs.
- Managed workflow coordination, staff scheduling, documentation systems, and operational processes to support efficient program administration.
- Prepared operational reports, analyzed program performance, investigated discrepancies, and recommended process improvements.
- Coordinated cross-functional communication among healthcare providers, community partners, insurance representatives, and program leadership.
- Oversaw multiple research projects focused on vision rehabilitation and community services. focusing on vision rehabilitation and community services.
- Implemented standardized operating procedures that improved workflow consistency, efficiency, and service delivery.
- Trained staff on operational procedures, documentation standards, compliance requirements, customer service, and workflow expectations.
- Participated in continuous quality improvement initiatives by evaluating operations and implementing process enhancements.
- Maintained departmental databases, productivity records, and operational documentation to support organizational reporting and performance monitoring.
- Analyzed reports to identify appropriate and timely operational changes.
- Met departmental objectives by identifying system improvements and streamlining operations. by determining system improvements and eliminating repetitious processes while improving all operations.
- Assures accuracy of data and fiscall information by reviewing invoices and other reports of al data and financial information related to staffing and nursing
- Monitor and maintain office inventory levels as well as prepare requisitions for materials, supplies, and services.
Education
Triton College
River Grove, ILSkills
- Regulatory compliance
- Public policy analysis
- Operational analysis
- Workflow improvement
- Performance metrics
- Data integrity
- Staff training
Timeline
Civil Service Employee
UNIVERSITY OF ILLINOIS CHICAGO
01.2020 - Current
Program & Research Supervisor
THE CHICAGO LIGHTHOUSE
01.2014 - 01.2021
Triton College