Nicole Sadler
Ivanhoe,VA
Summary
Dynamic Assistant Store Manager at Dollar General with a proven track record in enhancing customer experience and driving sales. Skilled in problem-solving and customer engagement, I successfully mentored staff and implemented process improvements, resulting in increased customer satisfaction. Proficient in inventory management and committed to fostering a positive team culture.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dollars General
11.2022 - 01.2025
- Supported team in delivering exceptional customer service and resolving issues.
- Learned and utilized point-of-sale systems for transactions and reporting.
- Participated in merchandising efforts to enhance product visibility and sales.
- Helped train new staff on store policies and procedures for consistent execution.
- Engaged with customers to gather feedback and improve service quality.
- Monitored stock levels to ensure timely replenishment of products on shelves.
- Collaborated with management to implement promotional displays and increase foot traffic.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in daily store operations and maintained inventory accuracy.
Lead Customer Service Representative
Circle K
08.2015 - 05.2017
- Mentored and trained junior customer service representatives to enhance team performance.
- Oversaw daily operations to ensure timely resolution of customer inquiries and issues.
- Implemented process improvements that increased customer satisfaction scores.
- Developed training materials for onboarding new staff, improving knowledge retention.
Education
High School Diploma - General Studies
Penn Foster High School
Scranton, PA05.2014
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Dollars General
11.2022 - 01.2025
Lead Customer Service Representative
Circle K
08.2015 - 05.2017
High School Diploma - General Studies
Penn Foster High School