Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Salazar

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Overview

11
11
years of professional experience

Work History

Senior Client Success Manager

Uber Technologies Inc.
08.2018 - Current
  • Identified new business opportunities through account management activities.
  • Prepared presentations for executive level stakeholders about strategic initiatives related to client success.
  • Analyzed data trends associated with customer success activities and made recommendations accordingly.
  • Ensured compliance with contractual obligations from both the company and clients' sides.
  • Collaborated with internal teams to ensure that customer requirements were met in a satisfactory way.

Senior Account Executive

United Parcel Service, UPS
06.2015 - 08.2018
  • Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
  • Prepared presentations for clients regarding new products or services offered.
  • Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
  • Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
  • Established, documented and implemented account management processes and procedures.
  • Negotiated contracts and participated in customer RFP's.
  • Cultivated strong relationships with key stakeholders externally and internally.

Sales Associate

Enterforce
04.2013 - 06.2015
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • 200+ cold calls/day.

Education

BBA - Business Administration

University of Wisconsin -Whitewater
Whitewater
05-2010

Skills

  • CRM Software
  • Relationship Management
  • Financial Acumen
  • Client Education
  • Client Relations
  • Training and Mentoring
  • Sales Management
  • Report Analysis
  • Sales Proficiency
  • Stakeholder Management
  • Negotiation

Timeline

Senior Client Success Manager

Uber Technologies Inc.
08.2018 - Current

Senior Account Executive

United Parcel Service, UPS
06.2015 - 08.2018

Sales Associate

Enterforce
04.2013 - 06.2015

BBA - Business Administration

University of Wisconsin -Whitewater

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Nicole Salazar