NICOLE SALGADO
Orlando,FL
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Manager, LM Operations
RXO
10.2022 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
Operations Supervisor
XPO Logistics
10.2020 - 09.2022
- Kept high average of performance evaluations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Completed bi-weekly payroll for [25] employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Department Manager
BrandSmart USA
01.2017 - 01.2020
- Manage and supervise the Technical Department team while overseeing daily operations
- Chief orchestrator with accountability in the store for revenue, profitability, and achievement of sales goals
- Responsible for partnering with technical areas of the business, including vendors, to meet the expectations of customers and senior management alike
- Responsible for developing, coaching, and mentoring sales associates while achieving the store’s sales growth goals
- Liaison functions essential in meeting customer quality service expectations and schedule adherence.
Education
Associate of Science Degree in Psychology -
Miami Dade College
Miami, FL01.2019
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Operations Management
- Verbal and written communication
- Team Leadership
- Financial Management
- Performance Management
Attributes
Bi-lingual
Languages
Spanish
Native or Bilingual
Timeline
Manager, LM Operations
RXO
10.2022 - Current
Operations Supervisor
XPO Logistics
10.2020 - 09.2022
Department Manager
BrandSmart USA
01.2017 - 01.2020
Associate of Science Degree in Psychology -
Miami Dade College
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