Nicole Sanches
Hutchinson,MN
Summary
Licensed and observant Cosmetologist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Technically skilled in haircuts and colors. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hairstylist
SportClips Haircuts Of Chanhassen
10.2022 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maintained professional demeanor when addressing unhappy or angry customers.
- Professionally address customer problems head-on and implement successful corrective actions.
Insurance Producer
Farmers Insurance Karna Kleven Agency
06.2022 - 12.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Boosted policy sales through effective communication of product benefits and features.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Implemented marketing strategies to generate new leads and expand the client base.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Maintained high standards of customer service by building relationships with clients.
- Created detailed reports for management to track performance and sales.
- Met with customers to provide information about available products and policies.
Stylist Coach
SportClips Haircuts Of Hutchinson
10.2021 - 04.2022
- Boosted sales through effective upselling of services and products.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Mentored stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor when addressing unhappy or angry customers.
- Professionally addressed customer problems head-on and implemented successful corrective actions.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Introduced new methods, practices, and systems to reduce turnaround time.
Hairstylist Manager
SportClips Of Waconia
03.2018 - 10.2021
- Increased client satisfaction by providing personalized styling advice tailored to individual needs.
- Managed a team of stylists, coached and trained employees to optimize performance and achieve demanding business objectives
- Developed long-lasting relationships with clients, leading to high levels of repeat business.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Consistently met or exceeded sales targets by implementing effective marketing strategies.
- Provided high-quality hair services, ensuring timely completion and attention to detail.
- Implemented staff training programs on new products and techniques, elevating overall skillset within the salon.
- Maintained a clean and organized work environment, promoting a professional image for the salon.
- Prepared detailed reports on stylist performance metrics for review by upper management.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Organized promotions to boost product sales, achieving optimal growth in revenue.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Inventory management. Keeping track of stock levels and placing orders as needed.
- Leveraged data and analytics to make informed decisions and drive business improvements
- Maintained
- Maintained professional demeanor when addressing unhappy or angry customers.
- Professionally addressed customer problems head-on and implemented successful corrective actions.
Cosmetologist
Rustic Stables Stylist
08.2016 - 05.2018
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Performed skin treatments such as facials.
- Delivered outstanding nail services including manicures, pedicures, and nail art designs that received high praise from clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Answered phone calls and emails to schedule client appointments.
Certified Nurse Assistant
West Wind Village
04.2012 - 08.2017
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Home Health Aide
Skyview Assisted Living
06.2010 - 03.2012
- Assisted residents with activities of daily living to help enhance their independence and quality of life. Assisting residents with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped residents maintain personal hygiene through bathing, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Monitored changes in residents' conditions to report concerns to supervisor.
- Assisted with end-of-life care.
Education
Associate of Applied Science - Cosmetology Education
Park Avenue School of Cosmetology
Alexandria07.2016
High School Diploma -
Hancock Public School
Hancock, MN05.2011
Skills
- Customer Education
- Professional Customer Service
- Relationship Building and Management
- Advanced Communication Skills
- Detail-Orientated
- Time Management
- Maintaining Confidentiality
- Organizational Skills
- Problem Solving
- Stress Management
- Multitasking Abilities
- Chemical Safety
Accomplishments
Highest Take Home Per Client- Product Sales
Store Culture Award
Highest Paid Back Bar- Upsell of services
Highest Total Average Ticket- All sales included products and services
Certification
Cosmetologist
Certified Technical Skills Specialist
Timeline
Hairstylist
SportClips Haircuts Of Chanhassen
10.2022 - Current
Insurance Producer
Farmers Insurance Karna Kleven Agency
06.2022 - 12.2022
Stylist Coach
SportClips Haircuts Of Hutchinson
10.2021 - 04.2022
Hairstylist Manager
SportClips Of Waconia
03.2018 - 10.2021
Cosmetologist
Rustic Stables Stylist
08.2016 - 05.2018
Certified Nurse Assistant
West Wind Village
04.2012 - 08.2017
Home Health Aide
Skyview Assisted Living
06.2010 - 03.2012
Associate of Applied Science - Cosmetology Education
Park Avenue School of Cosmetology
High School Diploma -
Hancock Public School
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