Nicole Sanchez
La Habra,CA
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
7
7
years of professional experience
Work History
Enrollment Coordinator
Success Education Colleges
06.2023 - Current
- Contacted prospective students via email and phone calls.
- Performed document filing, data entry, bookkeeping, and faxing for busy student admissions office.
- Coordinated open house events for prospective students, providing detailed information about programs and answering questions.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Coordinated interviews with prospective students to assess academic qualifications and other criteria.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Adhered to company Admission codes of Ethics, policies and procedures.
- Maintained and organized inquires and enrollment paperwork.
Temp- Office Specialist II
Anahiem Housing Authority
02.2023 - 05.2023
- Typed, filed, recorded, computed and maintained confidential and privileged information
- Proofread materials for clerical accuracy and spelling
- Utilized modern office equipment and computer applications specific to the assigned unit in order to input, maintain, retrieve, transfer, and communicate confidential and privileged information
- Filed materials into and retrieved materials from established filing systems and develop standard office filing systems for record storage and retrieval
- Expedited daily mail distribution to appropriate departments by sorting incoming correspondence efficiently upon receipt.
- Answered phone calls and transferred calls to appropriate worker
Ride Host
Walt Disney Company
10.2022 - 02.2023
- Played an active role in creating a welcoming atmosphere for all guests, including those with disabilities or special needs.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition
- Collaborated with team members to efficiently manage wait times and maintain smooth ride operations.
- Developed strong interpersonal skills through daily interactions with diverse groups of guests from various backgrounds.
- Enhanced guest experience by providing friendly and informative assistance during ride operations.
Adminstrative Assistant
Sea Worthy Properties LLC
10.2021 - 09.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained up-to-date knowledge of industry best practices and office software such as Microsoft 365 to maximize efficiency in administrative tasks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Ride Operator
Walt Disney Company
05.2018 - 04.2021
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
Retail Sales Lead
Forever 21
04.2017 - 03.2018
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Ensured compliance with all company policies, legal regulations, and safety protocols by staying informed of updates and communicating changes to staff.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales strategies.
- Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
- Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
- Evaluated employee performance regularly, providing recognition for achievements and coaching for areas of improvement.
Education
Bachelors Of Science In Business Administration: Management -
California State University-Los Angeles
Associate In Science (A.S.) In Business Administration -
Rio Hondo College
High School Diploma -
La Serna High School
Skills
- Strong Problem Solver
- Proficient with using Microsoft Office 365 suite
- Meticulous attention to detail
- Multitasking
- Organizational Skills Mastery
- Data Entry
- Professional communication
- Time/Calendar management
Languages
Spanish
Native or Bilingual
Timeline
Enrollment Coordinator
Success Education Colleges
06.2023 - Current
Temp- Office Specialist II
Anahiem Housing Authority
02.2023 - 05.2023
Ride Host
Walt Disney Company
10.2022 - 02.2023
Adminstrative Assistant
Sea Worthy Properties LLC
10.2021 - 09.2022
Ride Operator
Walt Disney Company
05.2018 - 04.2021
Retail Sales Lead
Forever 21
04.2017 - 03.2018
Bachelors Of Science In Business Administration: Management -
California State University-Los Angeles
Associate In Science (A.S.) In Business Administration -
Rio Hondo College
High School Diploma -
La Serna High School
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