Nicole Sanchez
Denver,CO
Summary
With 15 years of experience in sales, customer service, and cash handling, I am a versatile professional skilled in communication and adaptability. My skills and experience has equipped me to effectively meet customer service needs and exceed expectations. I am known for my strong interpersonal skills and ability to adapt to new challenges.
Overview
13
13
years of professional experience
Work History
Care Aide
Wendy's Team
10.2024 - Current
- Utilize time management skills to balance patient care, and administrative tasks.
- Documented patient vitals, behaviors, medications, progress and communicated updates to the family effectively
- Perform routine personal care tasks, such as bathing, grooming, feeding, housekeeping, errands and grocery shopping.
- Support clients mental wellness through compassionate listening, empathetic responses, and companionship.
- Reduce health risks and promote wellbeing.
Server/Cashier
SOL Mexican Cocina
03.2021 - 09.2023
- Maintaining professional, personalized and excellent customer service, ensuring customer satisfactions
- Promptly greeting guests, taking orders in, delivering food and beverages
- Provided attentive service during high-volume periods taking multiple tables simultaneously
- Assisted in training new staff to ensure excellent quality of service
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions and clean
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Cashier
Denny's
09.2018 - 03.2021
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Served food and beverages promptly with focused attention to customer needs.
Resident Manager
Tooley Hall
06.2011 - 09.2017
- Monitored surveillance cameras in and on facility for up to 75 woman
- Conducted breathalyzers, PAT searches and bags upon entrance of facility to prevent unauthorized and prohibited items into the premises
- Random Urinalysis monthly for Residents and thorough monthly room searches
- Hourly head counts were conducted to account for all residents
- Counted and Monitored Medication and documented in computer
- Incident Reports written when needed
- Verification phone calls made to check clients daily whereabouts
Education
Associate of Applied Science - Criminal Justice
Everest College
Thornton, CO06.2011
Skills
- Strong Interpersonal Skills
- Critical Thinking
- Security
- Computer Skills
- Customer service
Timeline
Care Aide
Wendy's Team
10.2024 - Current
Server/Cashier
SOL Mexican Cocina
03.2021 - 09.2023
Server/Cashier
Denny's
09.2018 - 03.2021
Resident Manager
Tooley Hall
06.2011 - 09.2017
Associate of Applied Science - Criminal Justice
Everest College
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