Nicole Sanchez
La Habra,CA
Summary
Results-driven professional with extensive experience in customer service and sales. Skilled at building strong relationships, addressing customer needs, and driving sales growth. Proven track record of exceeding targets while delivering exceptional service and resolving customer issues efficiently. Adept at offering tailored solutions to enhance the customer experience and foster long-term loyalty.
Overview
8
8
years of professional experience
Work History
Enrollment Coordinator
Success Education Colleges
West Covina, CA
06.2023 - Current
- Managed outreach to prospective students via email, text, and phone, resulting in an increase in inquiries and an increase in application submissions.
- Performed administrative duties, including document filing, data entry, and bookkeeping, ensuring efficient and organized student admissions operations.
- Coordinated and executed open house events for prospective students, presenting program details and answering questions, enhancing engagement, and leading to a 10% increase in event attendance year-over-year.
- Collaborated with the admissions team to streamline the admissions process, contributing to a reduction in processing time for new applications.
- Conducted one-on-one interviews with prospective students to assess academic qualifications and determine program suitability, contributing to a 95% satisfaction rate among applicants.
- Provided detailed information regarding admissions policies and procedures to prospective students, resolving inquiries and improving applicant understanding of the process.
- Ensured compliance with company Admissions Codes of Ethics, policies, and procedures, maintaining a high standard of integrity in all interactions.
- Organized and maintained student inquiries and enrollment paperwork, ensuring timely and accurate documentation in line with institutional guidelines.
- Managed application approvals and ensured timely submission of documents, leading to a streamlined enrollment process and on-time student admissions for each academic cycle.
- Utilized Conext and Anthology computer software to communicate effectively with students, ensuring proper organization of application materials and timely enrollment processing, which contributed to a seamless admissions cycle.
- Promoted to Senior Enrollment Coordinator for demonstrating outstanding performance and leadership in streamlining enrollment processes and driving team success.
- Awarded Pacesetter of the Month for consistently exceeding goals, achieving high levels of student engagement, and contributing to the overall success of the admissions department.
- Occasionally worked remotely as a Senior Enrollment Coordinator, successfully managing all aspects of the admissions process from home while maintaining high productivity and communication with team members and prospective students.
Temp-Office Specialist II
Anaheim Housing Authority
Anaheim, CA
02.2023 - 05.2023
- Handled confidential and privileged information by typing, filing, recording, and maintaining accurate records, ensuring compliance with privacy policies, and safeguarding sensitive data.
- Proofread documents for clerical accuracy, spelling, and formatting, ensuring error-free materials and maintaining a high standard of professional communication.
- Utilized office technology and specialized computer applications to input, maintain, retrieve, transfer, and communicate sensitive information, improving workflow efficiency and accuracy.
- Developed and maintained filing systems, organizing records for easy access and retrieval, improving document management, and reducing retrieval time.
- Streamlined daily mail distribution, efficiently sorting incoming correspondence, and ensuring timely delivery to the appropriate departments to support daily operations.
- Managed phone system operations, answering calls and directing them to the appropriate department or individual, ensuring efficient communication and reducing response times.
- Operated copy machine to scan and securely transmit documents to caseworkers, ensuring timely and accurate delivery of essential materials for case management.
Ride Host
Walt Disney Parks and Resorts
Anaheim, CA
10.2022 - 02.2023
- Created a welcoming environment for all guests, including those with disabilities or special needs, ensuring an inclusive and accessible experience for everyone.
- Performed routine maintenance and troubleshooting on equipment, ensuring all systems remained in optimal working condition and minimizing downtime during operations.
- Collaborated with team members to manage wait times efficiently, maintaining smooth ride operations and improving guest flow and satisfaction.
- Developed strong interpersonal skills by engaging with diverse guest populations, delivering personalized service to enhance their overall experience.
- Enhanced the guest experience by providing friendly, informative assistance during ride operations, addressing inquiries, and ensuring safety and comfort.
- Greeted and assisted guests with enthusiasm, providing information and guidance to ensure a seamless and enjoyable visit.
- Provided personalized assistance to guests with special needs, ensuring their comfort and accessibility throughout their park experience.
Ride Operator
Walt Disney Parks and Resorts
Anaheim, CA
05.2018 - 04.2021
- Operated and monitored rides to ensure safe and smooth functioning, conducting safety checks before and during each ride cycle.
- Adhered to safety protocols and procedures, including securing guests and ensuring they met height and safety requirements, to maintain a safe environment.
- Managed guest flow by coordinating boarding and disembarking, efficiently processing guests in high-traffic areas, and reducing wait times.
- Provided friendly and informative assistance to guests, answering questions about ride features, wait times, and park policies.
- Ensured cleanliness and upkeep of ride areas, reporting any maintenance issues to ensure smooth and safe operation.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
- Promoted safety and guest satisfaction, responding promptly to any issues or concerns, ensuring all guests had a positive and enjoyable experience.
Retail Sales Lead
Forever 21
La Puente, CA
04.2017 - 03.2018
- Led and motivated sales team, driving team performance to meet or exceed daily, weekly, and monthly sales targets.
- Provided exceptional customer service, assisting customers with product selections, offering styling advice, and ensuring an enjoyable shopping experience.
- Trained and mentored team members, fostering a collaborative environment that encouraged professional development and a high level of customer care.
- Managed inventory and restocking, ensuring products were well-stocked, neatly displayed, and properly priced to maximize sales opportunities.
- Supervised store operations, including opening and closing procedures, cash handling, and ensuring store security.
- Ensured store visual standards were met, maintaining a clean, organized, and appealing store environment that aligned with brand guidelines.
- Handled customer inquiries and resolved issues with professionalism and courtesy, ensuring customer satisfaction and encouraging repeat business.
Education
Bachelor of Science - Business Administration And Management
California State University, Los Angeles
Los Angeles, CA01-2021
Associate of Science - Business Administration And Management
Rio Hondo College
Whittier, CA01-2018
High School Diploma -
La Serna High School
Whittier, CA01-2015
Skills
- Relationship Building
- Costumer-Centric Mindset
- Product Knowledge
- Sales Strategy & Planning
- Time Management
- Problem Solving Skills
- Adaptability
- Microsoft 365 Suite
- Administrative Support
- Customer Service
- Multitasking
Languages
Spanish
Limited
References
References available upon request.
Timeline
Enrollment Coordinator
Success Education Colleges
06.2023 - Current
Temp-Office Specialist II
Anaheim Housing Authority
02.2023 - 05.2023
Ride Host
Walt Disney Parks and Resorts
10.2022 - 02.2023
Ride Operator
Walt Disney Parks and Resorts
05.2018 - 04.2021
Retail Sales Lead
Forever 21
04.2017 - 03.2018
Bachelor of Science - Business Administration And Management
California State University, Los Angeles
Associate of Science - Business Administration And Management
Rio Hondo College
High School Diploma -
La Serna High School
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