Nicole Sanchez
Flushing
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at RY Management, excelling in client relations and organizational skills. Proven ability to streamline operations, enhance efficiency, and maintain confidentiality. Adept at scheduling and managing multi-line telephone systems, ensuring a positive visitor experience while supporting administrative functions.
Overview
5
5
years of professional experience
Work History
Receptionist
RY Management
12.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Corresponded with clients through email, telephone, or postal mail.
Assistant Manager
Qdoba Mexican Eats
04.2021 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Interact with guests and the community: responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
- Focus on developing long term sales growth and initiative designs to drive profitable sales growth.
- Treats employees with respect and dignity and regularly recognizes and rewards employees
- Partner with restaurant manager in using management information tools to analyze restaurant operational and financial performance
Receptionist
Primp & Tease Salon
01.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly
- Kept reception area clean and neat to give visitors positive first impression.
- Deliver administrative support for daily salon operations, manage hairstylist calendars and reduce average wait times
Education
The New York School For Medical And Dental Assista
Queens, NYPsychology
Queens College
Flushing, NYHighschool -
Francis Lewis Highschool
Fresh Meadows, NY06.2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- File management
- Multi-line telephone operation
- Document management
- Greeting and seating
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
RY Management
12.2024 - Current
Assistant Manager
Qdoba Mexican Eats
04.2021 - 12.2024
Receptionist
Primp & Tease Salon
01.2020 - 03.2021
The New York School For Medical And Dental Assista
Psychology
Queens College
Highschool -
Francis Lewis Highschool
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