Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Sanders

Forney

Summary

Claims Examiner with deep knowledge of property claims industry. Solid abilities in developing objectives and strategies to settle property claims. Excellent skills compiling, coding, categorizing and auditing information to process claims.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Independent Insurance Adjuster

Best Claims Solutions
09.2022 - 12.2023
  • Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
  • Identified opportunities for subrogation and pursued recoveries to minimize loss exposure for insurance carriers.
  • Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
  • Developed strong rapport with clients by consistently providing excellent service throughout the claims process.

Independent Insurance Adjuster

Alacrity Solutions
03.2019 - 07.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
  • Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
  • Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.

Branch Office Administrator

Mhc Kenworth
05.2018 - 01.2019
  • Administered budgets and managed accounts to achieve branch financial goals.
  • Reviewed customers' financials to approve loans and credit lines.
  • Oversaw payroll, financial record keeping, accounts receivable, and accounts payable.
  • Provided administrative support by assisting with productivity and contributing to smooth operations.
  • Processed transactions to complete customer payments.
  • Inventoried office supplies and ordered supplies from vendors.
  • Improved systems for deliveries, order tracking, and billing, resulting in smoother operations.
  • Scheduled office equipment service and repairs with vendors.
  • Handled customer billing cycle, invoicing, and past-due notices to improve cash flow.
  • Managed customer billing cycle, entered payments, and prepared past-due notices.
  • Maintained database of current customers, updated data, and purged system of inactive account information.
  • Developed new inventory management system for office supplies, reducing annual

Title Clerk

Insurance Auto Auctions Inc.
01.2015 - 05.2018
  • Processed incoming titles daily from dealerships, matching consignor checks daily to title and invoice.
  • Verified collection of funds on sales before processing titles and checked amount of money still owed.
  • Submitted title documents to appropriate government offices such as Department of Motor Vehicles or county clerk's office.
  • Prepared tax and title documents to transfer ownership of property.
  • Performed general clerical tasks such as filing, data entry, and copying.
  • Looked over documents to verify information accuracy, double-checking important data such as names and addresses.

Customer Service Representative

Sprint
03.2002 - 12.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Associates -

Cedar Valley College
Lancaster, TX

Skills

  • Excellent communication skills both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers
  • Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately
  • Commercial and Residential Claims
    Association
  • Strong organizational and time management skills to prioritize task and meet deadlines effectively
  • Strong problem-solving and critical thinking abilities
  • Strong written, and interpersonal communication skills
  • Technology Experience
    GuideWire
    CoreLogic (Symbility)
    Snap Sheet Claim Systems
    Avaya
    CCC
    Mobile Claims
    Ladder Now
    Claim Tracker
    Genpact
    ALE Solutions
    XactAnalysis
    Word
    Outlook
    Excel
  • Claims Investigation
  • Professional ethics
  • Technical knowledge
  • Property valuation
  • Policy analysis
  • Damage Assessment
  • Insurance Law Understanding
  • Claims Processing
  • Caseload Management
  • Insurance policy coverage knowledge
  • Advanced oral and written communication skills
  • Advanced computer skills
  • Data Analysis
  • Risk Management

Certification

  • State Farm Property and Auto Certified
  • Liberty Mutual Certified


  • Adjuster Licensed in the following states:
    Texas TX
    Florida FL
    Alabama AL
    Kentucky KY
    Arkansas AR
    Louisiana LA
    Mississippi MS
    North Carolina NC
    South Carolina SC
    Oklahoma OK

Timeline

Independent Insurance Adjuster

Best Claims Solutions
09.2022 - 12.2023

Independent Insurance Adjuster

Alacrity Solutions
03.2019 - 07.2021

Branch Office Administrator

Mhc Kenworth
05.2018 - 01.2019

Title Clerk

Insurance Auto Auctions Inc.
01.2015 - 05.2018

Customer Service Representative

Sprint
03.2002 - 12.2014

Associates -

Cedar Valley College

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Nicole Sanders