NICOLE SANTA ISABEL
Hilo,USA
Summary
Motivated professional with expertise in accounting, purchasing, and data entry. Seeking a challenging position to contribute to a company's growth and advance my career through exceptional performance. Experienced in administrative management, excelling at organizing and prioritizing projects for successful outcomes. Methodical and detail-oriented team player with a strong work ethic and expertise in team leadership.
Overview
9
9
years of professional experience
Work History
Office Manager
Big Island Substance Abuse Council
12.2023 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Community Health Worker
Hawaii Island Community Health Center
06.2023 - 12.2023
- Responsible for establishing trusting relationships with patients and their families while providing widespread support and encouragement
- Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients/families
- Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found
- Help patients set personal health related goals and attend appointments
- Provide referrals for services to community agencies as appropriate
- Work collaboratively with other clinical personnel assigned to the same patient
- Knowledgeable about community resources appropriate to needs of patients/families
- Responsible for providing consistent communication to the Case Manager to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress
- Act as a patient advocate and liaison between the patient/family and community service agencies
- Record patient care management information in EPIC and other software no later than 24 hours after patient contact
- Attend regular staff meetings, training courses and other meetings, as requested
- Assist patients in applying for SNAP benefits with the Department of Human Services
- Assist patients in applying for Medicaid using Kolea and Federal Marketplace
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Led outreach activities to target specific demographics and promote health initiatives.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
Referral Coordinator
Hawaii Island Community Health Center
01.2023 - 06.2023
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Assemble information concerning patient's clinical background and referral needs
- Provide appropriate clinical information to specialists
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
- Review details and expectations about the referral with patients
- Confirm Medical Insurance Coverage
- Prepares travel itineraries and distributes travel arrangements and schedules to all appropriate staff
- Obtains approval from leadership for travel requests and expenses that exceed established limits
- Advises travelers of and assists with any need for specialized travel accommodations
- Transfer data from paper into digital format and update patient's medical records
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Patient Service Representative
Hawaii Island Community Health Center
08.2021 - 01.2023
- Maintains electronic patient files and scans all patient data upon receipt
- Responds to requests for medical records; processes letters and reports; answers and directs telephone calls
- Retrieves patient schedules from computer system, provides lab reports to patients upon request, and materials to other departments
- Requests information from various departments and responds to correspondence requests
- Make photocopies for records and documents for billing and/or legal services; sends and receives information via email and facsimile machine
- Performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process
- Prioritizes patient health concerns to correlate with managing patient flow for maximum efficiency and optimum care provision
- Documents appropriately in the patient medical record
- Facilitates process for quality specialty medical, diagnostic, and therapeutic services to be available to patients via appropriate referral and tracking for follow-up
- Perform interpersonal relations in dealing with physicians, patients, patient families, visitors, coworkers, in a professional and confidential manner
- Maintains a safe, clean, and confidential working environment consistent with OSHA, HIPAA (Health Insurance Portability and Accountability), and HHC standards
- Answer account questions from patients and receive copayments for medical service
- Updates and reconciled patient account files for co-pays and overdue balances
Operations Supervisor
United Parcel Service
06.2015 - 08.2021
- Assist master planning in developing an inventory plan to best support customer supply request
- Supervises and monitors all center personal work assignments, workflow, performance, work standards, accuracy, and productivity
- Monitor and maintain computer systems and networks within the organization
- Interview, hire and oversee staff training
- Maintains payroll information by collecting, calculating, and entering data
- Update payroll records by entering changes in exemptions, hours, and job title
- Resolve payroll discrepancies by collecting and analyzing information
- Prepares financial reports such as revenue summaries, prepare cash deposits reports for the end of day and verify the accuracy of account pick up invoices
- Resolved account issues and replenished all packing supplies needed to satisfy shipping accounts
- Maintained petty cash, fielded calls, and negotiated with vendors regarding services while communicating with district sales manager
- Submitted all invoices before deadlines, corresponding with vendors within 1 business day about issues or discrepancies
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
Administration of Justice - Criminal Justice Addictions Professional Cert.
Hawaii Community College
Hilo, HI07-2024
BUSINESS MANAGEMENT -
UNIVERSITY OF PHEONIX
01.2013
HOTEL MANAGEMENT - Hotel Management
TRAVEL INSTITUTE OF THE PACIFIC
HONOLULU, HI01.2003
HIGH SCHOOL DIPLOMA -
WAIAKEA HIGH SCHOOL
HILO, HI01.2000
Skills
- Excellent customer service
- Excellent communication skills
- Organizational skills
- Strong patient care orientation
- Billing
- Account Management
- Office Management
- Organizational Skills
- Office Administration
- Document Management
- Scheduling and Coordinating
- Managing Operations and Efficiency
References
Available upon request
Timeline
Office Manager
Big Island Substance Abuse Council
12.2023 - 08.2024
Community Health Worker
Hawaii Island Community Health Center
06.2023 - 12.2023
Referral Coordinator
Hawaii Island Community Health Center
01.2023 - 06.2023
Patient Service Representative
Hawaii Island Community Health Center
08.2021 - 01.2023
Operations Supervisor
United Parcel Service
06.2015 - 08.2021
BUSINESS MANAGEMENT -
UNIVERSITY OF PHEONIX
HIGH SCHOOL DIPLOMA -
WAIAKEA HIGH SCHOOL
Administration of Justice - Criminal Justice Addictions Professional Cert.
Hawaii Community College
HOTEL MANAGEMENT - Hotel Management
TRAVEL INSTITUTE OF THE PACIFIC
Similar Profiles
Mary ShannonMary Shannon
Administrative Officer at Big Island Substance Abuse CouncilAdministrative Officer at Big Island Substance Abuse Council
Mark ThomasMark Thomas
Peer Specialist at Big Island Substance Abuse CouncilPeer Specialist at Big Island Substance Abuse Council
Deven WoodsDeven Woods
RCO Devlopment Program Coordinator at Georgia Council On Substance AbuseRCO Devlopment Program Coordinator at Georgia Council On Substance Abuse