Job Search Status
Open to workDesired start date: Immediately
Open To Work
NICOLE SANTA ISABEL
Hilo,USA
Work Preference
Summary
Dedicated administrative professional skilled in maintaining accurate financial records and organizing office operations. Proven ability to enhance team dynamics and improve customer service experiences. Committed to fostering a supportive work environment that drives operational efficiency and employee satisfaction.
Overview
10
10
years of professional experience
Work History
Housekeeper
Hilton Waikoloa Resorts- VR
Waikoloa, Hawaii
06.2025 - 11.2025
- Ensured cleanliness of guest rooms and public areas at luxury resort to enhance guest satisfaction.
- Inspected rooms for proper setup and replenished amenities.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Addressed guest requests regarding housekeeping services to support a positive experience.
- Prepared rooms for occupancy to meet guest expectations and readiness.
- Organized storage areas for cleaning supplies and equipment efficiently.
Office Manager
Big Island Substance Abuse Council
12.2023 - 04.2025
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory by managing ordering, requisitions, stocking, and shipment receiving to ensure availability of supplies.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated office events and meetings, ensuring timely execution and effective scheduling to enhance participation and engagement.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Opened and closed location and monitored shift changes to uphold successful operational strategies and maximize business success.
Community Health Worker
Hawaii Island Community Health Center
06.2023 - 12.2023
- Established trusting relationships with patients and their families while providing support and encouragement.
- Conducted ongoing follow-up, motivational interviewing, and goal setting with patients and families to enhance engagement in care.
- Help patients set personal health related goals and attend appointments
- Provide referrals for services to community agencies as appropriate
- Work collaboratively with other clinical personnel assigned to the same patient
- Identified community resources that addressed specific needs of patients and families.
- Provided consistent communication to the Case Manager to evaluate patient/family status, detailing that information and reports clearly describe progress.
- Act as a patient advocate and liaison between the patient/family and community service agencies
- Record patient care management information in EPIC and other software no later than 24 hours after patient contact
- Assist patients in applying for SNAP benefits with the Department of Human Services
- Assist patients in applying for Medicaid using Kolea and Federal Marketplace
- Facilitated connections between families and essential social services, reducing barriers to healthcare access and enhancing quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Engaged in ongoing professional development opportunities to remain current on best practices in community health work, delivering quality services to clients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Directed outreach activities targeting specific demographics to effectively promote health initiatives.
- Conducted home visits to assess living conditions and provided recommendations for safety improvements.
Referral Coordinator
Hawaii Island Community Health Center
01.2023 - 06.2023
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Compiled comprehensive patient clinical background and referral needs to facilitate accurate specialist engagement
- Provide appropriate clinical information to specialists
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Validated patient insurance coverage details to ensure seamless referral processing
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients and healthcare professionals to enhance care coordination
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
- Transfer data from paper into digital format and update patient's medical records
- Review details and expectations about the referral with patients
Patient Service Representative
Hawaii Island Community Health Center
08.2021 - 01.2023
- Maintains electronic patient files and scans all patient data upon receipt
- Responds to requests for medical records; processes letters and reports; answers and directs telephone calls
- Answer account questions from patients and receive copayments for medical service
- Executed clerical functions for patient billing, verifying insurance information and resolving issues to maintain accuracy in billing
- Updates and reconciles patient account files for co-pays and overdue balances
- Retrieves patient schedules from computer system, provides lab reports to patients upon request, and materials to other departments
- Coordinated information requests from various departments and addressed correspondence inquiries
- Streamlined access to specialty medical, diagnostic, and therapeutic services for patients through effective referral management and follow-up tracking
- Prioritizes patient health concerns to correlate with managing patient flow for maximum efficiency and optimum care provision
- Maintains a safe, clean, and confidential working environment consistent with OSHA, HIPAA (Health Insurance Portability and Accountability), and HHC standards
Operations Supervisor
United Parcel Service
06.2015 - 08.2021
- Supervises and monitors all center personal work assignments, workflow, performance, work standards, accuracy, and productivity
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted interviews, hired staff, and facilitated training programs to enhance team capabilities
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Managed payroll information by collecting, calculating, and entering data accurately to ensure timely employee compensation
- Prepares financial reports such as revenue summaries, prepares cash deposits reports for the end of day and verifies the accuracy of account pick up invoices
- Resolved account issues and replenished packing supplies to support shipping operations.
- Submitted all invoices before deadlines, corresponding with vendors within 1 business day about issues or discrepancies
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Monitor and maintain computer systems and networks within the organization
- Assist master planning in developing an inventory plan to best support customer supply request
Education
Administration of Justice - Criminal Justice Addictions Professional Cert.
Hawaii Community College
Hilo, HI07-2024
BUSINESS MANAGEMENT -
UNIVERSITY OF PHEONIX
ONLINE01-2013
HOTEL MANAGEMENT - Hotel Management
TRAVEL INSTITUTE OF THE PACIFIC
HONOLULU, HI01-2003
HIGH SCHOOL DIPLOMA -
WAIAKEA HIGH SCHOOL
HILO, HI01-2000
Skills
- Cleaning supplies management
- Operational efficiency management
- Facility maintenance
- Inventory control
- Scheduling and coordination
- Document organization
- Data entry
- Patient care focus
- Organizational expertise
- Communication proficiency
- Customer service excellence
References
Available upon request
Timeline
Housekeeper
Hilton Waikoloa Resorts- VR
06.2025 - 11.2025
Office Manager
Big Island Substance Abuse Council
12.2023 - 04.2025
Community Health Worker
Hawaii Island Community Health Center
06.2023 - 12.2023
Referral Coordinator
Hawaii Island Community Health Center
01.2023 - 06.2023
Patient Service Representative
Hawaii Island Community Health Center
08.2021 - 01.2023
Operations Supervisor
United Parcel Service
06.2015 - 08.2021
Administration of Justice - Criminal Justice Addictions Professional Cert.
Hawaii Community College
BUSINESS MANAGEMENT -
UNIVERSITY OF PHEONIX
HOTEL MANAGEMENT - Hotel Management
TRAVEL INSTITUTE OF THE PACIFIC
HIGH SCHOOL DIPLOMA -
WAIAKEA HIGH SCHOOL