Nicole Santana
Mesa,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Wellness Coordinator
The Joint Chiropractic
08.2022 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Assistant Manager
Fossil
05.2018 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
Shift Lead
DSW
06.2011 - 05.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Sales Associate
The Gap
04.2009 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05.2011
Skills
- Customer Interaction
- Communication Skills
- Strong Analytical and Problem-Solving Skills
- Stress Management
- Time Management
- Dedication
Timeline
Wellness Coordinator
The Joint Chiropractic
08.2022 - Current
Assistant Manager
Fossil
05.2018 - 01.2021
Shift Lead
DSW
06.2011 - 05.2018
Sales Associate
The Gap
04.2009 - 05.2011
High School Diploma -
Casa Grande Union High School
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