Nicole Sapienza

Area Supervisor

ResCare

Elyria

07.2001 - Current

Supervised daily operations across multiple service locations.
Trained staff on company policies and best practices.
Conducted regular assessments of client care and service quality.
Collaborated with management to develop staff schedules and allocations.
Led team meetings to discuss performance and share feedback.
Monitored compliance with safety regulations and company standards.
Addressed employee concerns and resolved conflicts effectively.
Trained new employees on policies, procedures, product knowledge, customer service techniques.
Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
Kept areas clean, neat, and inspection-ready to comply with product guidelines.
Managed payroll activities including timesheets submission and approval process.
Assisted clients with daily living activities and personal care needs.
Monitored client health and safety, reporting any concerns promptly.
Collaborated with healthcare professionals to coordinate effective care strategies.
Maintained accurate records of client progress and service delivery.
Engaged clients in social and recreational activities to enhance well-being.
Assisted clients with maintaining good personal hygiene.
Helped clients get in and out of beds and wheelchairs.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Built strong and trusting rapport with clients and loved ones.
Monitored health and well-being of clients and reported significant health changes.
Organized oral medications for clients following dosage and schedule requirements.
Recorded client status progress and challenges in logbooks and reports.
Drove clients to doctors' appointments and social outings.
Contacted medical providers on behalf of clients to follow up on appointments.
Collected and recorded patients' blood pressure, pulse, and respirations to evaluate and note basic health status.