Summary
Overview
Work History
Education
Skills
Affiliations
Licenses
Timeline
Generic

Helga Sauza

El Paso

Summary

Personable customer service professional offering over 7 years of experience resolving account and service concerns for financial services customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

24
24
years of professional experience

Work History

Substitute Teacher

Ysleta ISD
El Paso
02.2019 - Current
  • Teaching diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher
  • Maintaining day-to-day classroom management and discipline to promote learning initiatives
  • Following classroom plans left by class teacher to continue student education and reinforcing core concepts
  • Keeping students on-task with proactive behavior modification and positive reinforcement strategies

Administrative Coordinator

Bienestar TV
El Paso
09.2018 - Current
  • Built and maintain children media programming reports by FTC requirements
  • Work with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission
  • Prepare detailed documents and reports in adherence administrative processes
  • Plan meetings and take detailed minutes
  • Support senior managers with general administrative duties
  • Monitor and direct incoming mail and prepare outgoing mail

Volunteer

Ysleta ISD
El Paso
08.2012 - 08.2019
  • Supported teachers and staff with preparation of materials for classrooms special events, and community service projects
  • Fostered meaningful relationships among students through chaperoning student field-trips, and school special events
  • Maintained safety and security of all youth under care
  • Recruited other parents for projects and activities
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis

Marketing Director

World Financial Group
Encino
03.2003 - 02.2012
  • Maintained in-depth understanding of company products and customer buying preferences
  • Cultivated and upheld strong professional relationships with vendors, negotiated contracts and monitored performance
  • Coordinated and participated in promotional activities and trade shows
  • Traveled nationally to meet with customers and deliver clear company messages
  • Recruited, trained and promoted individuals to become financial agents
  • Presented seminars in English and Spanish
  • Licensed in Variable Contracts, Insurance and Real Estate

Dental Office Manager

Dental Familiar
Escondido
08.2000 - 02.2003
  • Maintained clear, organized dental records and reports
  • Developed and implemented individualized dental care plans for patients
  • Assisted patients in completing all necessary forms and documents
  • Maintained and managed patient records in compliance with security regulations
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Designed appropriate treatment plans
  • Accurately recorded treatment information in patient records
  • Alerted other staff when patients arrived and prepared records for dentist review
  • Processed Payroll for staff

Recruiter

Tandy/ Radio Shack
Forth Worth
05.1999 - 05.2000
  • Organized and presented new employee orientation for all new hires
  • Screened all applicants based on their qualifications and background
  • Assigned to different departments for recruitment of their open requisitions
  • Promptly corresponded with all applicants and coordinated and conducted interviews
  • Pre-screened all resumes, scheduled and interviewed applicants prior to sending them to corporate hiring managers for consideration

Education

BBA - Business Management

Southwestern Adventist University
Keene, TX
05.1999

Skills

  • International sales support
  • Customer relations
  • Inter-department collaboration
  • Computer proficient
  • Background in financial services industry

Affiliations

  • Member of Language Proficiency Assessment Committees (LPAC's, Texas Education Agency (TEA) - Alicia Chacon International School, 2017 to Present
  • Member of Ysleta School District Volunteer Staff, 2010 to Present

Licenses

Real Estate Agent, REALTOR State of California (Inactive-Currently pursuing TX licensing)

Life and Health Insurance Agent, State of California (Inactive - Currently pursuing reinstatement in TX)

Series 6, Investment Company, Products/Variable Contract Representative (licensed for 6 years while living in CA)

Series 63, Uniform Securities Agent State Law Exam (licensed for 6 years while living in CA)

Timeline

Substitute Teacher

Ysleta ISD
02.2019 - Current

Administrative Coordinator

Bienestar TV
09.2018 - Current

Volunteer

Ysleta ISD
08.2012 - 08.2019

Marketing Director

World Financial Group
03.2003 - 02.2012

Dental Office Manager

Dental Familiar
08.2000 - 02.2003

Recruiter

Tandy/ Radio Shack
05.1999 - 05.2000

BBA - Business Management

Southwestern Adventist University

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Helga Sauza