Nicole Sawchuck
Camp Hill,PA
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
17
17
years of professional experience
Work History
Customer service
Panera bread
11.2018 - 09.2020
- Setting up the bakery, placing orders for customers, cleaning, food running, food prep, dish are just a few things I do.
- Assessed and resolved customer service problems and executed solutions.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Addressed customer service overflow to reduce complaints.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Head cashier customer service
Lowe's Home Improvement
05.2010 - 05.2017
- Provided training/coaching sessions with cashiers through daily observations and monthly cart tests
- Created break and lunch schedules to ensure the best coverage at all times
- Address customer questions and complaints in person and over phone, transfer calls, took messages, scheduled appointments, pulled and processed internet orders
- Monitored, directed, and prioritized all store front end activities in a fast paced high volume retail setting.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Managed staffing levels to provide optimal support for cash register operations.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Pharmacy technician
Liggett Drugs
10.2003 - 06.2009
- Helped provide positive environment by smiling, greeting customers and providing pleasant, friendly, and fast service
- Answered phones, filled customer prescriptions, ordered and stocked medications, and entered patient information
- Called insurance companies to get medication approval for patient and approval codes
- Operated a cash register, lottery machine, copy machine, and fax machine.
Education
GED -
Westhampton Beach High School
Westhampton Beach, NY06.2003
Skills
- Complaint Handling
- Process Improvement
- Empathy Display
- Performance Monitoring
- Effective Communication
- Attention to Detail
- Time Management
- Interpersonal Skills
- Active Listening
Timeline
Customer service
Panera bread
11.2018 - 09.2020
Head cashier customer service
Lowe's Home Improvement
05.2010 - 05.2017
Pharmacy technician
Liggett Drugs
10.2003 - 06.2009
GED -
Westhampton Beach High School
Similar Profiles
Liz BrackinLiz Brackin
General Manager at American Bread Company/ Panera BreadGeneral Manager at American Bread Company/ Panera Bread
Viktor YoungerViktor Younger
Dish Washer at Panera BreadDish Washer at Panera Bread
Grace EganGrace Egan
Team Leader/Manager at Panera BreadTeam Leader/Manager at Panera Bread
Jacob PhilogeneJacob Philogene
Team Leader at Panera BreadTeam Leader at Panera Bread
Ali SghirAli Sghir
Security Officer at Garda WorldSecurity Officer at Garda World