Nicole Schlageter
Walgreens
Vancouver,WA
18
years of professional experience
Experienced personal assistant with experience in quiet offices and loud busy shops. Detail-oriented with superb people-skills successful at minimizing issues & concerns. Outgoing customer service team member excelling at customer satisfaction. Flexible and hardworking in deadline-driven environments.
Work History
Manger on Duty
2 Years 10 Months- Supervised daily operations to ensure compliance with company policies and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service excellence.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Resolved customer issues effectively, enhancing overall store experience and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Customer Service Associate
4 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Executive Assistant
12 Years 8 Months- Experience with QuickBooks maintained orderly filing system.
- Screened over 50 calls per day/emails and initiated actions to respond or direct messages for managers.
- Performed & maintained all aspects of business operations.
- Maintained office supplies inventory by checking stock also ordering new supplies.
Secretary/Estimator/Sales Associate
8 Years 10 Months- Answered phone calls, Retrieved all Voicemails and E-mails. Use of IP, multi line phone, processed invoices. Managed over 50 customer calls per day.
- Increased sales by offering advice on purchases and promoting additional products to customers.
- Offered each customer daily top-notch, personal service to boost sales and customer satisfaction.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
Education
FHC - Food Handlers Card
GED
GED
Skills
Dependability
Customer/Personal Service
Time Management
Clerical & Basic Computer
Currency counting
Friendly demeanor
Timeline
Manger on Duty
Walgreens
11.2023 - CurrentRead More
Customer Service Associate
Iconic Motors
06.2023 - 10.2023Read More
Executive Assistant
ABS Bookkeeping
06.2010 - 02.2023Read More
Secretary/Estimator/Sales Associate
Gutter Pro
02.2009 - 12.2017Read More
Health Dept
FHC from Food Handlers Card
Read More
Clark College
GED
Read More
Milpitas High School
GED
Read More