Open To Work
Nicole Schlistra
Grand Rapids,MI
Summary
Dynamic process improvement specialist with extensive expertise in ERP systems, order management, and data analytics across diverse sectors, including gaming, manufacturing, and distribution. Proven track record of optimizing workflows, managing software implementations, and driving operational efficiency underscores a commitment to excellence. Highly skilled in data analysis and customer management, with a strong ability to foster cross-functional collaboration to achieve strategic goals. Open to remote opportunities that leverage a robust background in operations and process enhancement to deliver impactful results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Systems & Process Analyst
Rockford Package Supply
08.2020 - Current
- Lead ERP implementation efforts across multiple departments, managing data migration, integrity, and user testing.
- Provide non-code programming in Acumatica, focusing on customizing workflows, and improving system efficiency.
- Conduct comprehensive data analysis, report key metrics, and drive improvements in sales and purchasing.
- Actively engage in process improvement projects, automate reporting functions, and enhance system functionality.
- Awarded Employee Spotlight, July 2024, in recognition of outstanding contributions to process improvements and system optimization.
- Key achievement: Reduced order processing time by 15% through workflow optimization.
Account Manager
Rockford Package Supply
08.2020 - 01.2024
- Managed order processing and customer relations for wholesale produce packing customers, ensuring timely deliveries and top-tier customer satisfaction.
- Maintained tools and resources for product management.
- Built relationships with internal departments to ensure supply chain flexibility and on-time order fulfillment.
- Developed tailored solutions to meet diverse customer needs.
Purchasing Administrator
Rockford Package Supply
08.2020 - 01.2024
- Assisted the purchasing department with vendor negotiations, purchase order creation, and inventory management.
- Provided administrative support to the purchasing team, handling purchase orders, vendor negotiations, and invoice matching.
- Produced reporting analysis for sales and purchasing, influencing key purchasing decisions.
Technical Support Specialist
X-Rite Pantone
01.2016 - 10.2019
- Delivered high-quality technical support for color measurement instrumentation and software troubleshooting.
- Administered RMAs and handled high-volume calls, ensuring swift resolution of customer issues.
- Improved customer satisfaction by 15% through efficient technical support and communication.
Order Management Coordinator
IGT Solutions
08.2008 - 09.2015
- Spearheaded process improvement projects to streamline order management operations.
- Managed large-scale orders, ensuring accuracy, and on-time delivery.
- Licensed for gaming in Nevada, ensuring compliance with regulatory standards.
- Managed customer inquiries and resolved issues related to orders and delivery timelines.
Education
Some College (No Degree) - Music Production
Long Beach City College
Long Beach, CASkills
- Proficient in Acumatica, SAP, and Oracle ERP platforms
- Proficient in Microsoft Office applications
- Data visualization expertise
- Proficient in Slack, Microsoft Teams, and Zoom
- Data-driven decision making
- Prioritization and scheduling
- Team collaboration
- Project coordination
Certification
Google Certificate for Introduction to Project Management
Continuing education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Systems & Process Analyst
Rockford Package Supply
08.2020 - Current
Account Manager
Rockford Package Supply
08.2020 - 01.2024
Purchasing Administrator
Rockford Package Supply
08.2020 - 01.2024
Technical Support Specialist
X-Rite Pantone
01.2016 - 10.2019
Order Management Coordinator
IGT Solutions
08.2008 - 09.2015
Some College (No Degree) - Music Production
Long Beach City College