Nicole Schnetzer
Amarillo,TX
Summary
Adept at vehicle inspection and demonstrating exceptional empathy, I significantly enhanced customer satisfaction at Walmart by implementing efficient service scheduling and warranty processing. My proactive approach in training staff and optimizing workflow led to a notable increase in profit margins, showcasing my technical automotive knowledge and customer service expertise.
Overview
10
10
years of professional experience
Work History
Asset Protection/Automotive Service Writer
Walmart
07.2013 - 05.2023
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Participated in dealership events or community outreach initiatives to represent the business positively and contribute to its overall success.
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Implemented routine scheduled maintenance programs for established customers.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Answered service department phone and responded promptly to questions and messages.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Phoenix, AZ02.2024
Skills
- Vehicle inspection knowledge
- Empathy and patience
- Warranty processing
- Estimating costs
- Customer Service
- Strong Organization
- Technical automotive knowledge
- Service Scheduling
- Customer service expertise
- Processing warranties
- Appointment Scheduling
Timeline
Asset Protection/Automotive Service Writer
Walmart
07.2013 - 05.2023
Bachelor of Science - Criminal Justice
University of Phoenix
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