Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicole Schoen-Shaw

Canton,Michigan

Summary

Serviced-focused and reliable Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dynamic and motivated professional with proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, offering excellent communication and good judgment developing opportunities that further establish organizational goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Banquet and Restaurant Manager

Hellenic Cultural Center
Westland, MI
08.2021 - Current
  • Manage all logistics of events planning, event booking and event promotions.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
  • Enhanced business productivity by training 28 team members and 15 servers on best practices and protocols.

Bartender/Event Coordinator

AMERICAN LEGION POST
Dearborn, MI
01.2016 - 02.2022
  • Compliance of all Bartender guidelines Management issued.
  • Worker and builder to accomplish all service goals
  • Responsible for creating master plan to take vision and make it reality; includes and is not limited to meeting with vendors
  • Responsible for logistics including room setup, reservations, decorations, entertainment, ordering food, liquor and various other responsibilities to create desired event
  • Managing/organizing people, responsibilities and timing of event for flawless execution.

Lead Bartender

AMERICAN LEGION POST
Garden City, MI
01.2014 - 05.2018
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Set up bar for operation, obtained cash bank and stocked service bar.

International Auditing Manager

Global Post Auditing Solutions
Owings, Maryland
11.2020 - 01.2022
  • Ensure 100% of all International Air and Ocean invoices are audited from freight forwarders / consolidators for recovery of ongoing overpayments
  • Utilize methodology to identify cost reduction, including but not limited to duplicate payments, payment errors, unjustified rates, duty inaccuracies, fuel and other erroneous payments
  • Assist clients on procuring contracted lanes and accessorial with finite terms and conditions need to be cost effective
  • Point person to all International air and ocean moves facilitating positive result for customers.

Ocean Export Specialist

NIPPON EXPRESS, Snelling Staffing
Romulus, MI
05.2018 - 11.2018
  • Received, reviewed and processed export documentation for assigned client
  • Arranged, booked, and confirmed cargo space on vessels
  • Coordinated ordering of cargo to Port
  • Monitored and managed shipments until completion
  • Communicated with carriers, origin and destination locations regarding shipment status, handling and delivery processes
  • Maintained, distributed and then closed files accordingly utilizing AS4000
  • Provided excellent and timely customer service.

Transportation Supervisor/Transportation Auditing Analyst

RYDER INTEGRATED LOGISTICS
Ann Arbor, MI
01.2004 - 01.2013
  • Managed business practices for international and domestic clients with 37 direct reports in United States and China within Freight Bill Audit and Contract Administration
  • Oversaw daily operations, production and planning, improving customer efficiency for 60 clients ensuring all checkpoints were audited to each client’s business requirements
  • Strong customer interface which involved identifying, analysis and problem solving in addition to interpreting and evaluating customer concerns and issue resolution
  • Took “strategic business partner approach” with all clients and carriers
  • Developed close working relationships and trust with carrier base based on approach to problem solving and resolution through research, analysis of data and logic techniques
  • Led continuous cost and service improvements by recommending and implementing improvements through LEAN
  • Played pivotal role in championing Ryder’s lean culture.

Customer Care Specialist

CHEMETALL, Computech Corporation
Jackson, MI
11.2018 - 04.2019
  • Worked with customers, internal and external, to make sure commitments are met and to deliver outstanding on-time service
  • Took ownership of assigned Aerospace distributors and actively maintain relationship with them
  • Maintained and processed distributors, exports, ICP’s, RGA’s, and quotes (special pricing and category pricing) for internal and external clients utilizing SAP
  • Investigated order status, release, tracking, credit, and dangerous goods while supporting and obtaining quality documentation, as required.

Process Leadership Specialist

  • Published corporate business strategies onto corporate international web
  • Developed enterprise model encompassing strategies, processes and implementation of methodology for major company reorganization
  • Build Resident
  • Managed and controlled quality, design issues, and part changes to facilitate builds
  • Created and maintained metrics to monitor all aspects of build phase
  • Coordinated cross-functional teams to manage changes, quality and timing.

Prototype Analyst

  • Developed strategy for part tracking, resulting in 100% customer satisfaction within Electronics
  • Procured prototype parts with 100% on time delivery including confirmation of orders and tracking
  • Assured effective communication through daily cross-functional team meetings.

Case Manager

ADAM
Canton, MI
09.2016 - 05.2018
  • Accomplished client care by assessing treatment needs; developed, monitored and evaluated treatment plans and progress
  • Worked with courts, probation officers and Friend of the Court around the state to ensure proper intake procedures for clients per various guidelines
  • Monitored all drug and alcohol testing to ensure nothing is adulterated and all chain of custody procedures are followed.

INDEPENDENT CONSULTANT

Canton, MI
01.2002 - 01.2003
  • Consulted the aftermarket industry in Marketing and Public Relations
  • Project Manager for a high-profile show truck from inception to the show floor, including participation in design phase, budget management, project timing and implementation
  • Consulted a conglomerate of aftermarket companies resulting in a 50% increase of products by streamlining sales
  • Responsibilities included assessing current processes, evaluating strengths & weaknesses and implementation and training of new concepts to owners and staff
  • Created and designed sales brochures.

Project Manager / Logistics

FORD MOTOR COMPANY, MSX International
01.1993 - 01.2001
  • Handling for Ford Truck Division for SEMA Show
  • Liaison to SEMA from Ford Truck participating in focus groups, roundtable discussions and various committee projects
  • Responsible for maintaining Ford Truck image to aftermarket companies, vehicle publications, and promotional events
  • Of concept trucks including participation in design phase, budget management, project timing and implementation
  • Program Management / Program Control
  • Established overall build timing and containment strategies
  • Facilitated engineering process resulting in efficient vehicle development including quality, on-time delivery and compliance with government regulations
  • Liaised between program management and engineering primarily through cross-functional team meetings.

Education

Bachelor of Science - Human Resources, Labor Law

Oakland University
9.1992

Skills

  • Budget Administration
  • Approachability
  • Superior Customer Service
  • Orientation and Onboarding
  • Service Coordination
  • Problem Anticipation and Resolution
  • Finance and Accounting Oversight
  • Records Organization and Management
  • Originality and Creativity
  • Cross-Functional Team Management
  • Supervision and Training
  • Microsoft Applications

Accomplishments


  • Past Board of Directors, Partnership for Arts & Humanities, Canton Township, MI
  • Past Secretary, American Legion Riders, Garden City, MI
  • Past Secretary, American Legion Auxiliary, Garden City, MI
  • Supply Chain Hero of the Year Worldwide Award 2009. Recognized for saving a top aeronautical client over $1.9M in one year

Certification

ServSafe Food Handler (Michigan)

ServSafe Allergens (Michigan)

TAM (Techniques in Alcohol Management)

TIPS

Timeline

Banquet and Restaurant Manager

Hellenic Cultural Center
08.2021 - Current

International Auditing Manager

Global Post Auditing Solutions
11.2020 - 01.2022

Customer Care Specialist

CHEMETALL, Computech Corporation
11.2018 - 04.2019

Ocean Export Specialist

NIPPON EXPRESS, Snelling Staffing
05.2018 - 11.2018

Case Manager

ADAM
09.2016 - 05.2018

Bartender/Event Coordinator

AMERICAN LEGION POST
01.2016 - 02.2022

Lead Bartender

AMERICAN LEGION POST
01.2014 - 05.2018

Transportation Supervisor/Transportation Auditing Analyst

RYDER INTEGRATED LOGISTICS
01.2004 - 01.2013

INDEPENDENT CONSULTANT

01.2002 - 01.2003

Project Manager / Logistics

FORD MOTOR COMPANY, MSX International
01.1993 - 01.2001

Process Leadership Specialist

Prototype Analyst

Bachelor of Science - Human Resources, Labor Law

Oakland University

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Nicole Schoen-Shaw