Nicole Schulte-Jones
Aurora,CO
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing thirty years of experience in healthcare, including certifications in Opticianry (ABOC), Healthcare Compliance, and Quality and Safety.
Overview
30
30
years of professional experience
Work History
Integrity and Compliance Officer
Veterans Healthcare Administration
Grand Junction, CO And Sheridan, WY
05.2016 - Current
- Maintained up-to-date knowledge of applicable laws and regulations.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws, polices, and directives.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Developed and implemented corrective action plans for non-compliance issues.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Identified gaps in existing compliance processes and recommended mitigation strategies.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Kept informed regarding pending industry changes, trends or best practices.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Assisted with development of compliance objectives and strategies.
- Developed risk assessment models to identify potential compliance risks.
- Created plan to move from "stand alone" program to corporate compliance model.
- Developed strategies to increase operating capital by approximately $5,000,000 in two years while identifying areas to save $8,500,000 in administration functions.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures
- Identified, investigated and documented compliance violations and recommended corrective measures
- Developed and maintained compliance database, tracking all compliance activities and documents
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations
- Developed risk assessment models to identify potential compliance risks
- Directed activities of workers searching records and provided technical guidance as necessary
- Opticianry duties when optician was out
Facility Revenue Manager
Veterans Healthcare Administration
Sheridan, WY
03.2014 - 05.2016
- Conducted financial due diligence when billing insurance and patients.
- Developed and distributed monthly management revenue and analysis reports using proven software tools.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Performed business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
- Supported medical center director and regional manager with special projects and additional job duties.
- Supervised, hired, trained, and performed performance evaluations.
Supervisory Supply Systems Analyst
Veterans Health Administration VHA
Sheridan, WY
07.2013 - 03.2014
- Analyzed prior delivery processes and uncovered more efficient method.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
- Designed tasking objective frameworks, aligning available talent with required responsibilities to maximize throughput and performance metrics.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Performed regular audits and assessments of logistics processes to
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- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Developed strategies to optimize utilization of available resources.
- Tracked orders and notified customers of status or potential delays.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Registered vendors and customers on database to maintain updated roster.
Accounting Technician
Veterans Health Administration VHA
Sheridan, WY
10.2011 - 07.2013
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Screened company accounts receivable, accounts payable, payroll processing and general ledger transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Preparation and oversight of employee travel.
Medical Cost Care Recovery Technician
Veterans Health Administration VHA
Sheridan, WY
03.2010 - 10.2011
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Monitored accounts to verify compliance with payment terms and schedules.
- Generated monthly accounts receivable reports to submit developments for management review.
- Developed and maintained positive relationships with clients to maximize collections.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Optician, Office Manager, Consultant
Various Optical Offices
Billings, MT And Bozeman, MT
10.1993 - 03.2010
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Bachelor of Science - Accounting
Montana State University - Billings
Billings, MT04.2010
Skills
- Project Coordination
- Industry Trend Assessments
- Document Review
- Controls Tests
- Risk Management Strategies
- Compliance Reporting
- Statistical Trends
- Corrective Action Planning
- Privacy and Confidentiality
- Marketing Understanding
- Customer Service
- Strong retail background
Timeline
Integrity and Compliance Officer
Veterans Healthcare Administration
05.2016 - Current
Facility Revenue Manager
Veterans Healthcare Administration
03.2014 - 05.2016
Supervisory Supply Systems Analyst
Veterans Health Administration VHA
07.2013 - 03.2014
Accounting Technician
Veterans Health Administration VHA
10.2011 - 07.2013
Medical Cost Care Recovery Technician
Veterans Health Administration VHA
03.2010 - 10.2011
Optician, Office Manager, Consultant
Various Optical Offices
10.1993 - 03.2010
Bachelor of Science - Accounting
Montana State University - Billings