NICOLE SCHUMAN
Blakeslee,PA
Overview
6
6
years of professional experience
Work History
Branch Banker
PNC Bank
Blakeslee, PA
09.2022 - Current
Branch Banker Associate (RRT)
PNC Bank
Blakeslee, PA
04.2022 - 09.2022
- Utilizes technology to further educate our customers regarding products and services which help them achieve their financial goals.
- Proficient in introducing customers to alternate channels which provides a convenient and efficient banking experience.
- Conducts a full conversation with customers and aligns PNC products and services to help our customers achieve financial success.
- Continuously performs outbound calling efforts to achieve appointment setting goals.
- Overcomes customers objections through imparting knowledge regarding the benefits associated with our products.
- Consistently achieves positive surveys by practicing five-star language and providing exceptional customer service.
- Actively delivers all insights to customers on a consistent basis.
- Continues to uncover needs and refers to the proper ECO partner.
- Regularly splits productivity between teller line and platform desk depending on customer needs and apprehensions.
Teller
PNC Bank
Wilkes Barre, PA
05.2021 - 04.2022
- Educate customers regarding products and services to help gain financial success.
- Helps bank to minimize risk and maintain operational soundness by adhering to proper procedures and following protocol.
- Answers customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processes customer transactions promptly, minimizing wait times.
- Manages risk by adheres to policies and procedures.
- Consistently delivers insights to help clients achieve goals.
- Optimizes sales opportunities resulting in quality customer service.
- Maintains a voice CX score in the green for the entire year.
- Consistently achieves assigned referral goals.
- Serves as back up lead teller in the absence of the teller lead.
- Assumes all duties and responsibilities with the lead teller role.
- Mentors new tellers regarding the systems, policy, procedures, insights and referrals.
Education
High School Diploma -
Sussex County Technical High School
Sparta, NJ06.2018
Skills
- Complex Information Interpretation
- Relationship Building
- Problem Solving
- Customer Service
- Fraud Detection
- Time Management
- Cash Handling
- Sales
Timeline
Branch Banker
PNC Bank
09.2022 - Current
Branch Banker Associate (RRT)
PNC Bank
04.2022 - 09.2022
Teller
PNC Bank
05.2021 - 04.2022
High School Diploma -
Sussex County Technical High School