Nicole Schwenn
Minocqua,WI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Appointment Coordinator Float
Marshfield Clinic
08.2020 - Current
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Assessed customer needs and responded to customer emails and calls.
- Directed telephone calls to appropriate parties.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Assistant Restaurant Manager
19th Hole Sports Bar And Grill
05.2010 - 02.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Science - Heathcare Administration
Rasmussen University
Wausau, WI01.2025
High School Diploma -
Kettle Moraine High School
Wales, WI06.2002
Skills
- Public Relations
- Delivery Appointment
- Client Relations Management
- Medical Terminology
- Appointment and Meeting Scheduling
- Patient Registration
- Schedule Coordination
- Word Processing
- Special Projects
- Customer Service
- Order Placement
- Microsoft Office
- Clerical Support
- Complex Problem-Solving
Timeline
Appointment Coordinator Float
Marshfield Clinic
08.2020 - Current
Assistant Restaurant Manager
19th Hole Sports Bar And Grill
05.2010 - 02.2020
Bachelor of Science - Heathcare Administration
Rasmussen University
High School Diploma -
Kettle Moraine High School
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