Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Scott

Grover Beach,CA

Summary

Highly driven individual who has been successful at implementing strategic approaches to drive profitability and sales. Can analyze business trends and reports to formulate and execute strategic business plans. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Detail oriented with ability to multitask during high stress situations. Excelling in business relationships to drive exemplary customer service environment and an empowered team of supervisors and leaders.

Overview

25
25
years of professional experience

Work History

General Manager

Best Buy
Santa Maria, CA
11.2017 - Current
  • Inspire, motivate, and develop a team to achieve career goals.
  • Develop marketplace strategies and communicate vision to supervisor team in an actionable and digestible way.
  • Conducted leadership evaluations to provide adequate feedback and recognize quality performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Recruitment of talent, develop leadership, provide insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Apply micro-market insights to meet the needs of the customers and employees.
  • Collaborated with department heads to develop programs promoting workplace safety and health.
  • Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
  • Coordinated employee recognition programs that foster positive morale within the organization.

Sales Manager

Best Buy
San Luis Obispo, CA
02.2014 - 11.2017
  • Developed and implemented sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Created and maintained sales environment to support business objectives.
  • Achieved company growth and brand development through talent development of a diverse team.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Hiring, supervising and coaching key holders and supervisors on sales strategies and protocols, optimizing performance, growth and profitability.
  • Attended trade shows for in-person engagement and network building.

Operations Manager

Best Buy
San Luis Obispo
07.2005 - 03.2016
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures to drive customer satisfaction.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.

Supervisor

Best Buy
Fresno, CA
07.2000 - 08.2005
  • Provides ongoing coaching, training, and motivation to team members as needed to achieve sales goals and a high standard of customer service.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Resolve customer service escalations in person and over the phone.

Lifeguard

City of Fresno Parks and Recreation Department
Fresno, CA
06.1999 - 05.2003
  • Watched over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Administered first aid and CPR in response to life-threatening situations.
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
  • Coordinated and taught instructional classes in fundamentals of swimming and water safety.

Education

Bachelor of Arts - Business Management And Organizational Development

Fresno Pacific University
Fresno, CA
06.2004

Some College (No Degree) -

Fresno City College
Fresno, CA
06.2002

High School Diploma -

Herbert Hoover High School
Fresno, CA
06.1999

Skills

  • Leadership Development and Succession Planning
  • Recruitment and Staff Development
  • Customer Service Management
  • Business Leadership
  • Performance Evaluation and Monitoring
  • Conflict Resolution
  • Employee Engagement

Timeline

General Manager

Best Buy
11.2017 - Current

Sales Manager

Best Buy
02.2014 - 11.2017

Operations Manager

Best Buy
07.2005 - 03.2016

Supervisor

Best Buy
07.2000 - 08.2005

Lifeguard

City of Fresno Parks and Recreation Department
06.1999 - 05.2003

Bachelor of Arts - Business Management And Organizational Development

Fresno Pacific University

Some College (No Degree) -

Fresno City College

High School Diploma -

Herbert Hoover High School

Similar Profiles

CREATE PROFILE
Nicole Scott